Job Description

Modern Specialty Insurance Ltd. (MSI) is an independent Canadian owned MGA with program specific opportunities targeting the Commercial Transportation, Niche Habitational, and Small to Medium Enterprise sectors. Through our close relationships with our broker partners, we have identified the need in these categories and have crafted leading edge programs to provide further value to brokers and their clients.

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. As an underwriting & claims associate, you bring this purpose to life alongside a passionate community of experts.

For some roles, we support a hybrid work model which preserves the balance between working from home and in-person working relationships.

Position Description:

The Claims & Underwriting Associate is an entry-level hybrid role supporting both departments based on business needs. The Associate assists the claims team in helping brokers and clients navigate the claims process and supports the underwriting team with submissions, renewals, endorsements, and related documentation. This dual exposure provides a comprehensive introduction to commercial insurance, combining service, technical, and analytical experience. The role contributes directly to maintaining MSI's standards of accuracy, responsiveness, and service excellence across all underwriting and claims functions.

Primary Responsibilities:

Assist in underwriting accounts, focusing on renewal retention, and preparing insurance packages to address coverage gaps.

Support the timely processing of endorsements and policy maintenance requests

Prepare reports for the Manager of Transportation on underwriting performance, renewals, and endorsements.

Collaborate with brokers to gather information, clarify submissions, and maintain professional communication throughout the underwriting process.

Participate in broker visits, marketing events, and training sessions to represent MSI

Adhere to underwriting guidelines and best practices to ensure consistency, compliance, and profitability.

Stay informed on market trends and regulatory changes impacting underwriting or claims operations.

Claims Advocacy Responsibilities & Duties:

Manage new and ongoing claims by entering claim details accurately, acknowledging and documenting claims promptly

Liaise with insurers, broker partners, and clients to gather information, follow up on claim status, and ensure timely updates throughout the claims process.

Maintain organized records, summaries, and reports for open and closed claims, and update records on policy management portal

Issue Claims Experience Letters (CELs) and Letters of Experience (LOEs) accurately and in a timely manner.

Ensure claims workflows, reporting procedures, and service standards are followed consistently.

Job Types: Full-time, Permanent

Pay: $49,119.07-$59,891.09 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off
Work Location: In person