Job Description

DescriptionThis posting will be used to hire 2 positions.This position is excluded from the bargaining unit.This position has a start date of May 1, 2025, and an end date of April 30, 2026.Location - Work primarily takes place at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Mxc3xa9tis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Position SummaryThe Office of the Student Ombuds (OSO) consists of three University ombudspersons, two undergraduate Ombuds Interns, and one graduate Ombuds Intern. The internship program trains and mentors University of Alberta students under the OSO Director's supervision.The OSO is responsible for providing undergraduate students, graduate students, medical residents, postdoctoral fellows, applicants, student groups and other members of the University community with advice and assistance on disputes, appeals, petitions, and grievances on academic or non-academic matters. The OSO works to ensure fairness and due process, and is responsible for information and referral on University policy, procedures, and protocols related to the academic and personal well-being of all students. The OSO provides educational outreach on conflict resolution to all students, student groups, and faculty.The Ombuds Intern will work with undergraduate students on issues related to academic problems, academic offenses, and student conflicts (including residence disputes). The Ombuds Intern will upon request attend meetings, investigations and appeals as an impartial advisor for a fair process.Duties and ResponsibilitiesProvide information, advice, assistance, or referrals on any inquiries for assistance by members of the University community, with guidance from the permanent OSO staff.

• Facilitate communication between students and University staff who have the responsibility and authority to resolve specific problems.
• Adhere to the professional Standards of Practice of the Association of Canadian College and University Ombudspersons.
• Ensure strict confidentiality of all personal information and undertake no course of action on the clients' behalf without their express consent, except to the extent required by law.
• Follow OSO protocol on note-taking, electronic records, and statistical data safekeeping.
• Assist students impartially when meeting with Professors, Faculty and Department Academic Advisors, Associate Deans; Office of the Dean of Students; various University student services; Registrar's Office; Information and Compliance Officer, University Governance; Student Conduct and Accountability; Helping Individuals At Risk; Office of Safe Disclosure and Human Rights; and University of Alberta Protective Services.
• Bring to the OSO Director's attention any systemic and recurring problems for students.
• Attend all OSO staff meetings.
• Work on staff projects related to conflict resolution, data collection, research, etc.
• Participate in Ombuds' Fairness Day and complete an intern project.
• Complete all components of the internship-training program.
• Adhere to safe work practices as prescribed by the University.

Skills and Qualifications

• Senior University of Alberta undergraduate student
• Demonstrate maturity, diplomacy, respect and tact in working to resolve conflicts between students and/or University personnel
• Protect confidentiality when working with clients
• Handle matters impartially and fairly with staff, students and the general public
• Sensitive to student diversity and promote inclusiveness
• Fundamental knowledge of University policies and procedures
• Experience with dispute resolution, mediation, or conflict management will be considered an asset (training will be provided)
• Demonstrate excellent English speaking, reading and writing skills
• Fluency in French is an important asset; note other language proficiencies
• Punctual, trustworthy and follow strict deadlines
• Independent caseworker and collaborative team worker
• Commitment to completing all requirements of an internship program
• Comfortable working in a hybrid environment (remote and in-person)

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Mxc3xa9tis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight February 21, 2025, Edmonton, Alberta local time.

University of Alberta