Job Description

Date Posted: 12/01/2023
Req ID: 35120
Faculty/Division: Faculty of Arts & Science
Department: African Studies Centre
Campus: St. George (Downtown Toronto)
Position Number: 00055441
Description: About us:

The Faculty of Arts & Science is the heart of Canada\xe2\x80\x99s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Your opportunity:

Established in 1978, African Studies is a leading undergraduate program in the field in Canada and one of the top programs in North America. The African Studies Centre provides students unique opportunities to study the complexity and dynamism of African societies, the dynamics of processes of socio-economic, cultural, environmental, and political transformations in Africa. Students study the varied histories, ideas and institutions of Africa and its diasporas through interdisciplinary and transdisciplinary lenses. The African Studies Centre fosters a vibrant intellectual, social and cultural hub of academic excellence with a shared ethos and commitment to public scholarship, social justice, engaged scholarship and a praxis of inclusivity, epistemic diversity, and reflexive community engagement.

Reporting to the Director of African Studies Centre, the incumbent will play a pivotal role in developing the African Studies Centre\xe2\x80\x99s communication platform and providing student support of the Centre\xe2\x80\x99s Undergraduate Program. The incumbent will help promote the
Centre\xe2\x80\x99s exciting activities, coordinating internal and external messages, establishing outreach, leading community engagement events, and managing web presence. The Undergraduate and Communication Coordinator will be responsible for developing and
implementing social media operational procedures and best practices that support strategic objectives.

The position acts as the first point of contact for undergraduate student program issues and concerns, scheduling appointments for prospective students, applicants, and current students to address individual needs. Other duties include troubleshoots course timetabling and room booking conflicts and handles the day-to-day administrative functions.

Your responsibilities will include:

• Disseminating event and program-related information
• Maintaining information on digital platforms
• Verifying the accuracy and completeness of information. Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Troubleshooting timetabling and/or room booking conflicts
• Coordinating the recruitment of teaching assistants, course instructors, sessional lecturers and/or stipend instructors. Checking that program requirements are complete
• Preparing and disseminating curriculum cycle timetables. Keeping well-informed on University programs, policies and procedures

Essential Qualifications:

• Bachelor\'s Degree in a relevant discipline, or an acceptable equivalent combination of education and relevant experience.
• Minimum four years of recent and related experience in a post-secondary environment providing administrative support in undergraduate student services and program administration.
• Experience providing front-line student services and detailed information on programs of study and other related information through both face-to-face and digital media.
• Experience providing administrative support to undergraduate programs, including entering student data and preparing reports; coordinating room assignments; and maintaining files and records.
• Demonstrated experience coordinating timetable and exam schedules.
• Experience coordinating and implementing creative communication initiatives, preferably in a non-profit or an academic environment.
• Experience administering social media platforms and writing for a web audience.
• Familiarity with posting, tagging, and sharing procedures in popular social media platforms (e.g. Facebook, Instagram, Twitter, YouTube, Reddit, etc.)
• Experience organizing the logistics of meetings and special events.
• Experience interpreting, applying and advising on rules, guidelines, and procedures.
• Excellent communication (oral and written) and interpersonal skills with the ability to promptly respond to inquiries with clarity.
• Demonstrated time-management skills with the ability to effectively prioritize, multi-task and organize work, and meet tight deadlines while paying attention to detail.
• Demonstrated skills and ability to provide effective guidance and advice to students in a responsive, empathetic, thoughtful, and discreet manner.
• Advanced skills with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook).
• Intermediate experience using ROSI, ROSI Express, Degree Explorer, Quercus, or similar student information systems, to enter data, retrieve information, and compile reports.
• Demonstrated strong student service orientation and experience fostering equity, diversity and inclusion in a post-secondary environment.

Assets (Nonessential):

• Knowledge of Faculty of Arts and Science curriculum policies and regulations.

To be successful in this role you will be:

• Communicator
• Efficient
• Multi-tasker
• Organized
• Possess a positive attitude
• Responsible

Closing Date: 12/11/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.