Job Description

Engineers and Geoscientists British Columbia is currently searching for an Unauthorized Practice Intake Analyst to join our team in Burnaby!
The Unauthorized Practice Intake Analyst is responsible for tasks related to the intake, analysis, and triaging of files regarding unregistered individuals and firms who are allegedly engaged in engineering or geoscience practice, or allegedly representing themselves as registered individuals or firms.
This role is part of a high-impact, high-performing team doing rewarding work to protect the public interest. The successful candidate would play an important part in improving our enforcement program while working on interesting and engaging files.
WHAT YOU WILL BE DOING

• Monitoring new unauthorized practice and misuse of title complaints from the public, utilizing strong judgment skills to complete triage assessments, estimate the risk levels of each complaint, and open new files.
• Resolving low-risk files at the intake/triage stage by way of standardized precedents.
• Reviewing complaints in detail, analyzing fact patterns, gathering initial information and evidence as required, and conducting email and telephone communications with complainants.
• Responding to questions from the public regarding unauthorized practice and misuse of title.
• Identifying high-risk files and promptly bringing them to the attention of the Associate Director, Legal.
• Supporting proactive enforcement campaigns, including through online research, use of internal databases, cross referencing, and other data analysis techniques.
• Other duties as assigned by management.

WHAT YOU BRING TO THE TABLE
The successful applicant will possess the following:

• Completion of a diploma program in a related area; education in legal or paralegal studies is an asset.
• 2-5 years experience working in a law firm, legal department, professional regulatory body, or equivalent.
• 2-5 years experience handling incoming complaints or other correspondence from third-parties in a professional or customer service environment.
• Excellent writing skills, including the ability to independently prepare written correspondence that is consistently polished, professional, and free of errors.
• Ability to uphold confidentiality and manage sensitive situations.
• Ability to take initiative and self-motivate.

WHAT'S IN IT FOR YOU
Each member of our team enables us to deliver on our vision of "modern regulation for a resilient world". We serve the public as an inclusive, progressive, and future-focused regulator. At Engineers and Geoscientists BC we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation.
We have a flexible work environment and are committed to employee development. We offer a compensation package that includes a competitive salary, a generous benefits program including a group health program, a group retirement program, generous vacation allowances, and a flex day program that offers compressed workweeks.
EGBC offers employees a hybrid work model with an assigned schedule confirming days worked remotely and days worked in-office. Most roles will be expected to work in-office a minimum of two days per week during regular business operations. We provide the required tools and equipment for employees to work remotely.
WHO WE ARE
Engineers and Geoscientists BC is proud to be recognized as one of BC's Top Employers.
Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. Engineers and Geoscientists BC regulates and governs these professions under the authority of the Professional Governance Act.
We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC.
We are a not-for-profit organization governed by a council of elected registrants, licensees, and government appointees. Council is accountable to the public through the Ministry of the Attorney General, under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization.
Candidates are advised that Engineers and Geoscientists BC has a policy that requires all employees provide proof of being fully vaccinated against COVID-19 in a manner and form that is acceptable to the Organization and to be fully vaccinated against COVID-19 to be permitted to work in-person at the Engineers and Geoscientists BC offices or at any in-person work related meeting or event. Employees who are unable to be fully vaccinated against COVID-19 due to a legitimate medical condition or other ground protected by the BC Human Rights Code may request accommodation in relation to the requirements of this policy. All roles within the organization have a requirement to work in person and as such, compliance with this policy is a condition of employment.
To learn more about our work please visit us at https://www.egbc.ca.mcPRPxPj7cJob Type: Full-time