Job Description

Job no: 516606
Brand: Flight Centre Travel Group
Work type: Full time
Location: Virtual - Canada, British Columbia
Categories: Marketing, Web, Creative & UX, Information & Technology

Product Designer- UX/UI Umapped was established in 2012 with the simple goal of making travel better for everyone. Our talented and diverse team is headquartered in downtown Toronto inside a historic building, with team members working from around the continent. From its inception, our objective has always been to facilitate a deeper, more meaningful connection between travel professionals and travellers. We partner with leading travel technology providers to ensure a comprehensive and streamlined end-to-end itinerary building experience, providing exceptional benefits to both travellers and travel advisors. About The Opportunity You will be contributing to the definition and development of detailed customer experience designs from project inception, through to build and launch. Conduct user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis. Contributing to the creation of UX deliverables including scenario mapping, user journeys and workflows, information architecture, wireframes, and interactive prototypes, as well as, contributing to the design of Products that embody core user experience principles whilst balancing the needs of customers and the business Planning and conducting face-to-face and remote usability studies of existing and proposed designs, and documenting recommendations for improvement and conducting heuristic reviews of existing workflows and documenting recommendations for improvements. Key Responsibilities

• Be an integral part of the product management team and work closely with product managers to define the product roadmap and design new product features.
• Build an understanding of Umapped\xe2\x80\x99s product architecture and distill it into intuitive interfaces and workflows that work cross-platform.
• Create wireframes, prototypes, user flows, visual designs and other artifacts to support product development and enhancements.
• Communicate clearly and present the UX experience to stakeholders and team members outlining the customer problem, vision, rationale, constraints and assumptions.
• Work closely with software engineers to ensure design specifications are implemented to a high standard of polish.
• Quickly iterate on design solutions and ideas based on feedback from peers, user research, and data learnings.
• Lead UX research and usability testing to build a deep understanding of the needs of our users.
• Collaborate with the customer success and account management teams to analyze user feedback and identify user experience improvements.
• Define and enforce design standards including UI style guides, visual strategies, brand standards, and color palettes for a variety of initiatives across the team, such as support portals and email and web marketing.
• Collaborate with global partners throughout Flight Centre Travel Group to design experiences for customers around the world.

Experience & Qualifications

• 3+ years\xe2\x80\x99 experience as a UX/UI or Product Designer
• Strong knowledge of user-centered design and design thinking methodologies andtechniques
• The ability to plan and conduct UX research
• The ability to validate design decisions and concepts with data and user testing
• Strong in foundational UI design
• Experience using and contributing to a design system such as Google Material or similar
• Experience working with wireframing/prototyping tools
• Experience with mobile-first responsive design
• Experience leading design workshops
• Service Design experience is desired

• Experience in working with SaaS and post sales support products is strongly preferred

Work Perks! - What\xe2\x80\x99s in it for you: Umapped is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE
Location \xe2\x80\x93 Remote, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com