Job Description

At Rogers, we put our customers first in everything we do. We\xe2\x80\x99re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference \xe2\x80\x93 they\'re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you\'re someone who\'s excited by a challenge, takes initiative, and moved to make a difference, you\'ll find success here. We\xe2\x80\x99re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

This is a remote role which means you get to work from home! We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions \xe2\x80\x93 we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.

Think you\xe2\x80\x99re up for the challenge and the fun? If so, consider the following opportunity!

We\'re hiring for Part-Time Technical Support Consultants where you get to work from home!

Join our call centre team starting on June 28, 2023. In this role, you will be supporting customers with their Ignite TV services.

Who we\xe2\x80\x99re looking for:

Technical Support Consultants don\xe2\x80\x99t just embrace the latest technology and content \xe2\x80\x93 it\xe2\x80\x99s part of who they are. We are looking for people to join our team who are excited about our products and services and want to share their knowledge and experience to best support our customers.

What you\xe2\x80\x99ll do:

Connect with customers over the phone to troubleshoot their technical issues through careful and logical processes

Be empowered to resolve customer issues on their first call

Educate customers on their existing products and suggest value-added services

Solve customer problems and take accountability for technical issues by actively listening and asking the right questions

Receive ongoing training and certifications for new Rogers products and services

You should have:

1+ years of customer interaction in a professional role, either face to face or over the phone

A flexible schedule to work in our 24/7 environment

Act as a brand ambassador, educator, problem solver and so much more to help support our customers

Ability to multi-task in a fast paced environment while navigating multiple computer systems

Expert communication and listening skills

A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other

What We Offer:

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

Unlimited access to Headspace Premium for mindfulness training

LIVX \xe2\x80\x93 Fitness Membership to attend classes virtually

Company matching contributions to charities you support

Paid time off for volunteering

Great health and dental benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan

Employee discounts to our products and services

Work from home as of day 1

We genuinely care about each other and we\xe2\x80\x99re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

We have a remote-friendly culture. In this role, you will be working from home permanently.

Wondering what it takes to join our team? Click to see where your career will take you!

As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal background check.

Schedule: Part time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Technical Support

Requisition ID: 290261

At Rogers Digital, our team doesn\xe2\x80\x99t shy away from big ideas \xe2\x80\x93 we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we\xe2\x80\x99re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @

Posting Notes: Customer Experience

Rogers Communications