Job Description

Positions Based in St.Catharines, Ontario
Exciting opportunity with our large AI Client!
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
We offer a $19.23 per hour starting wage and a $1000 signing bonus!
We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 - 12 months after starting with Accenture.
Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Here are a few benefits you can expect when working with an exceptional team at Accenture:
Competitive hourly rate ($19.23 base to start)
A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
Sign-on bonus of $1,000.
Full-time positions scheduled between 35 and 44 hours per week.
Flexibility to select your assigned schedule every month based on your performance.
Annual salary increases based on performance.
Recognition for individual contributions.
Spacious workstations with updated technology platforms and equipment.
Supportive environment for individual success and self-development through online courses.
Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
Extensive post-training coaching and support.
A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.
NOC code: 22221 (Tier Category 2)
Trust and Safety Representative:
Responsibilities:
Content Moderation
Enforce platform rules through manual review or AI-assisted systems.
Handle reports of abusive, harmful, or rule-breaking content.
Review appeals and escalate complex moderation decisions.
Risk & Abuse Prevention
Detect and prevent fraud, scams, spam, and bot activity.
Monitor for coordinated inauthentic behavior or account takeovers.
Develop systems to mitigate abuse before it reaches users.
Fraud Detection & Investigation
Monitor for fraudulent activities (e.g., fake accounts, payment fraud, account takeovers).
Investigate suspicious behavior flagged by systems or reports.
Analyze fraud vectors, including phishing, promo abuse, chargebacks, or synthetic identities
#LI-NA-FY25
Basic Qualifications
Minimum 6 months in at least one of the following: Trust and Safety, Content Moderation, Data Privacy, Fraud Investigation, Finance, Auditing, Cybersecurity, Legal
Proficiency in English writing skills
Preferred Qualifications
Familiarity with Gen AI products
Attention to detail
Ability to quickly understand and apply usage policies and fraud investigation guidance accurately and adapt to frequent changes and new workflows
Ability to navigate to relevant signals across various tools including but not limited to login history, prompt-generations, images, API log look?ups, secure PII handling.
Ability to identify the root cause of customer's concerns and identify risky trends and process gaps in reviews that need to be escalated to leads/client
Empathetic
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required