Job Description

You belong at Day & Ross.

Trucklaod Specialist



Full-Time



Fredericton, NB, Winnipeg, MB or Montreal, QC





The Truckload Specialist is responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.





How You'll Help:


Maintain strong and professional working relationships with assigned client base to ensure customer satisfaction. Respond to customer calls and emails, resolving inquiries and issues related to truckload orders. Communicate with terminals to ensure continued on-time service and resolve service-related issues. Build customer trips in the Truck Mate system and ensure data accuracy. Schedule delivery appointments to support "load & go"/direct delivery systems. Open and maintain cases in Salesforce for all customer interactions and inquiries. Track and oversee truckload traffic flow for customers shipping full loads. Prepare and maintain daily tracking reports and other documentation. Perform other duties related to truckload customer service as assigned.




Your Skills & Experience:


Minimum high school diploma required. Bilingualism in French & English required. Post-secondary education in business, logistics, or administration is considered an asset. Equivalent combination of education and experience may be considered. Previous customer service experience in the transportation or logistics industry preferred. Experience with Truck Mate and Salesforce systems is a strong asset. Proven ability to work independently and manage deadlines in a fast-paced, high-volume environment. Strong communication skills (verbal and written) with a focus on professionalism and customer service. Proficient in Microsoft Office Suite (Excel, Outlook, Word) and web-based systems. Excellent attention to detail, accuracy in data entry, and organizational abilities. Strong problem-solving and analytical thinking skills. Demonstrated ability to resolve conflicts and maintain positive customer relations. Self-motivated, adaptable, and resilient when facing challenges. Team player with strong collaboration and accountability.




To apply, visit our Careers page at

dayross.com

.



If you're chosen for the role, you'll be asked to provide reference and criminal background checks before employment. You'll only be contacted if you're selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.



We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.


As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.





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