Job Description

Company overview:

• Work Location: (3 days in office, work from home 2 days)
• Term (start and end date): asap - Dec 29, 2023
• Schedule: M-F 8 hours/day (no stat holidays) with staggered start times between 6am and 10am

Job Overview:

• Reporting to the Team Lead Trucking Operations, you will join a team of 5 Trucking Ops Representatives who coordinate the trucking activities across Canada on various product lanes, in a fast-paced environment. Your duties include administrative work such as responding to emails and calls from multiple stakeholders, attending meetings on operational issues, and coordinating with our carrier partners and our customers. You will also evaluate, coordinate, and follow to resolution any operational issues such as product mixes, safety concerns reported by carriers or advisors, investigate volume discrepancies or suspected mixes, capture data for our KPI reporting, and provide assistance as required to the Truck Logistics team.

Key Accountabilities:

• Respond to emails and calls regarding trucking activities
• Investigate operational issues to resolution
• Manage reported safety concerns to resolution
• Investigate Redirects
• Assist with special operations such as new site set up, coordinate deliveries around construction projects, badging requests, etc.
• Enter applicable data in our various systems for reporting purposes
• Provide support as requested to the Truck Logistics team

Experience and Education:

• Post-secondary education
• Experience in customer relations
• Experience in the fuel industry an asset

Skills and Knowledge:

• Fluent in English (verbal and written), fluency in French an asset
• Advanced MS Office (Outlook, Excel, Teams, OneNote, Word)
• Good communication skills o Time management skills
• Team Player
• Adaptability to change
• Ability to handle shifting priorities

**We thank all applicants for applying, however only those considered for an interview will be contacted directly**

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