Job Description

Opening up a world of opportunity. We\'re a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We\xe2\x80\x99re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role Branch Location: Unit 125, 890 Don Mills Road, North York, Toronto As a Premium Banker, you will help customers achieve their financial ambitions. You will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.
Your Responsibilities

• Build and maintain positive relationships with clients by providing efficient and professional customer service
• Develop existing customer relationships through active management of portfolios, ensuring solutions continually meet customer\xe2\x80\x99s needs
• Attract new customers through referrals, promoting products and service offerings that match their financial needs
• Support banking transactions and handle cash, as required, and sponsor digital engagement where appropriate
• Align with HSBC governing regulations and procedures
• Safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
• Act as a Brand Ambassador for HSBC Bank Canada, delivering exceptional customer experiences

Requirements

• 2 years of proven experience in a customer facing role in the banking industry
• Genuine and in-depth curiosity about current financial market and economy
• Sound knowledge of digital banking and technical skills in wealth management
• Passion and pride for continuously delivering an outstanding customer experience
• Trilingual in English, Cantonese and Mandarin

Licencing/Accreditations

• Mutual Fund Licensing achieved (or willing to acquire with HSBC support) via the Investment Funds in Canada Course (IFIC) or Canadian Securities Course (CSC)
• Institute of Canadian Broker certificate of achievement \xe2\x80\x93 Advanced Personal Finance (Quebec only)

HSBC Proud HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox (careers@hsbc.ca) with any additional inquiries or for support and reasonable accommodations during the selection process. If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.