Job Description

Alberta Blue Cross\xc2\xae is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We\xe2\x80\x99re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do\xe2\x80\x94and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross\xc2\xae means having a career where you\xe2\x80\x99ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth. Role Overview and Advantages: Are you looking for a long-term career with one of Alberta\xe2\x80\x99s top 100 employers? Well look no further! We are actively recruiting for Travel Specialists to join our Sales team and support our growing business. You will be the expert in educating, promoting, retaining and building value in our travel insurance plans over the phone and online. You will assess individual needs and offer client-focused solutions.

• Full time, work from home position, Monday to Friday, 8:30 \xe2\x80\x93 5:00 pm.
• Competitive salary, including incentive, based on performance and predetermined sales targets.
• Exceptional President\xe2\x80\x99s Club program to recognize top performers who excel in role.
• Access to a world-class top-floor fitness facility and wellness center at our Edmonton office.
• Outstanding pension plan and health benefits coverage right from the source!
• Life License Qualification Program (LLQP) licensing is required, and training is fully paid by Alberta Blue Cross\xc2\xae.
• Great career development and advancement opportunities.

Role Responsibilities:

• Sales and promotion of various travel insurance plans.
• Effectively manage inbound and outbound calls with daily follow up with potential clients.
• Build rapport, foster trust and create value by assessing customer needs and providing appropriate product knowledge.
• Maintain an outstanding customer experience in all customer interactions.
• Meet and exceed quarterly sales targets.

Role Qualifications:

• Experience in a sales/customer service-related role; in the travel industry would be an asset.
• Proven track record of sales performance and meeting assigned metrics, ideally within in a contact-centre environment.

• Self-directed, energetic, and a strong sense of accountability.
• Excellent communication skills focused on building and maintaining strong customer relationships.
• Excellent decision making and problem solving skills, including handling objections.
• Strength in the areas of adaptability and flexibility.
• Thrives in a busy environment and can work under pressure while maintaining composure and professionalism.
• Successfully complete a criminal background check.
• Have or obtaining an Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and subsequent exams.

This position will remain open until a suitable candidate is selected. Alberta Blue Cross\xc2\xae is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.