Job Description

Join our team as a Travel Counselor aboard the CAT high-speed ferry. This role involves working on the ferry route between Yarmouth, Nova Scotia, and Bar Harbor, Maine, providing visitors with essential travel, hospitality, and accommodation information while promoting tourism in Yarmouth & Acadian Shores and throughout Nova Scotia.

Key Responsibilities:

Provide travel advice and assist visitors with their plans Create customized itineraries for travelers Answer visitor inquiries in person, over the phone, via email, or online Recommend tours, experiences, travel routes, accommodations, restaurants and attractions Distribute brochures and informational materials Maintain literature and stock of tourism resources Provide guidance on transportation and travel, accommodations, and tour options Perform general clerical and administrative tasks Track visitor statistics and maintain records Assist with bingo and ship tours.
Typical Work Day

A typical day working at the Visitor Information Center on board The CAT ferry is friendly, engaging, and focused on helping travelers.

As the ferry travels between Yarmouth and Bar Harbor, the day usually starts by organizing brochures, maps, and other materials to get ready for questions from passengers. Throughout the trip, you'll chat with visitors, answer questions about Nova Scotia, suggest things to see and do, and provide general travel information. The pace is steady, and there's a good mix of sitting at the desk and walking around to speak with people. It's a helpful, customer service-oriented role that gives you the chance to meet new people and share useful information about the area in a relaxed, welcoming setting.
Working Environment

Regular Activities

On-site Travel Flexible Hours Weekends Holidays On-call Working Individually Working with the Public Potential for Dealing with Conflict Working in a Small Team Extended Time Sitting
Occasional Activities

Traditional Business Hours Evenings Extended Time Standing
Requirements

What's Most Important

This position reports to the YASTA Tourism Development Manager. While on board The CAT, employees must adhere to Bay Ferries' policies and procedures.

Qualifications & Requirements:

Proficiency in internet-based tools (Google Maps, Google Mail, Tourism Websites) Strong written communication skills in English Excellent time management and organizational skills Ability to research and stay informed on local destinations Positive attitude and enthusiasm for customer service Valid Canadian passport (expiry date beyond Oct. 2025) Valid Nova Scotia driver's license Strong interpersonal skills and confidence in sharing information Willingness to learn, take initiative, and manage projects Experience in tourism or hospitality (preferred but not required) Friendliness, local knowledge and communication skills are necessary.
Occupational Requirements

Clean criminal record check Clean vulnerable sector check
Yarmouth and Acadian Shores Tourism Association

Number of Employees

Permanent, Full-time - 4

Casual, Seasonal, or Temporary - 4

Company Overview

The Yarmouth and Acadian Shores Tourism Association (YASTA) is the official Destination Marketing Organization (DMO) for the Yarmouth & Acadian Shores Tourism Region. YASTA promotes tourism through strategic destination marketing, supporting local tourism operators, enhancing the visitor experience, product development, and advocacy.

Workplace Culture

The Yarmouth and Acadian Shores Tourism Association (YASTA) is a great place to work because it offers a purpose-driven environment focused on promoting one of Nova Scotia's most culturally rich and naturally beautiful regions. Employees have the chance to support sustainable tourism, celebrate Acadian heritage, and build strong connections within the local community. The work is dynamic and diverse, ranging from marketing and event planning to community engagement, making it ideal for creative and adaptable individuals. With a strong emphasis on work-life balance, YASTA also offers the benefits of a coastal lifestyle, access to nature, and a close-knit, welcoming atmosphere. Additionally, staff have opportunities for professional growth, skills development, and leadership within a supportive and mission-focused organization.ApplyingEmail CV and cover letter to crobicheau@yasta.ca

Job Type: Seasonal
Contract length: 5 months

Pay: $15.20-$29.59 per hour

Flexible language requirement:

French not required
Schedule:

Day shift Weekends as needed
Work Location: In person

Expected start date: 2025-06-24