Job Title: Travel Consultant
Department: Whistler.com
Position Status: Full Time, Year Round

About Whistler.com

Working alongside Tourism Whistler, Whistler.com welcomes visitors to Whistler by promoting and selling vacations through a team of local travel experts, exciting customer service techniques, and a user-friendly website.

We love where we live and we bring that energy and passion to everything we do. We\'re a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we\'re proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

We like to make work meaningful and to live life fully. Join the team at Whistler.com and be part of a fun, supportive organization that truly values work-life balance. We\'re looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

A few ways that we walk the talk:
Culture & Connection

• A casual office setting (aka: no formal dress code)
• Bi-monthly all staff events and departmental team building (the fun kind, we swear)
• Fun, supportive, and collaborative team environment

Health & Wellness

• Meaningful health benefits for employees and their dependents, including an Employee Assistance Program and a wellness app (hello, Headspace)
• A wellness fund to support your health and recreation in Whistler. Think ski, snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
• An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility

• Condensed work week - shifts are 4 x 10 hour days. That means 3 days off every week to enjoy the beauty of Whistler!
• 3 weeks\' paid vacation as a starting point
• Hybrid work environment - work from home and in office (for eligible positions)

Hourly Wage: $21 per hour. Over and above the base wage and the benefits highlighted above, this position is also eligible for commissions on sales.

Position Summary

The main goal of a Travel Consultant is to sell an entire package to guests, including accommodations, activities and transportation, through on-line chat, email and phone. A Travel Consultant cultivates a strong relationship with their customer database and builds on our high level of service to generate and maintain sales levels.

Key Responsibilities

• Act as a Tourism Whistler and Whistler.com ambassador, living our purpose and vision with passion & energy, achievement and respect
• Answer inbound calls, provide quotes to online vacation requests, and answer customer questions, emails & voice mails
• Execute various outbound calls including concierge, up sell calls, informational and customer focused
• Effectively communicate with Online Chat inquiries, quotes and actively pursue sales leads generated via the online chat with guests
• Meet or exceed individual and team sales goals on a daily, weekly & monthly basis
• Communicate effectively with clients, vendors and colleagues
• Respond to all guests in a timely, professional and friendly manner

Knowledge, Skills & Abilities

• Excellent knowledge of Whistler
• Effective time management skills with the ability to stay organized and multitask in a fast-paced environment
• Strong communication skills, verbal and written, through the telephone, on-line chat and email
• Commitment to customer service
• Strong attention to detail
• Skilled problem solving and conflict resolution abilities
• A team player who can also work independently
• Computer skills including MS Office, and a variety of cloud based software

Posting closing date: Sunday, July 7, 2024. Closing date is subject to change based on applicant volume.