Job Description

Travel Agent Job Responsibilities:

• Meets with clients to determine travel needs, budgets and preferences.
• Sells and coordinates transportation, accommodations, insurance, tours and activities.
• Advises clients regarding destinations, cultures, customs, weather and activities.
• Collects payments, books travel arrangements and pays applicable fees.
• Handles travel issues, conflicts, complaints, cancelations and refunds.
• Builds and maintains relationships with travel and tour vendors.
• Attends travel seminars and conferences.
• Conducts research on destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.

Work Hours & Benefits: Monday to Friday, 10am to 5pm on site at our branch in the Broadmead Village shopping centre. Parking is available on site. Comprehensive full benefit package including extrended health, dental, prescription drugs and chrio/physio after 3 month probationary period. RRSP matching available. Travel Agent Qualifications/Skills:

• Strong sales and interpersonal skills
• Excellent verbal and written communications skills
• Ability to negotiate effectively
• Excellent knowledge of computer reservation computer programs
• Strong problem-solving skills
• Detail oriented and highly organized
• Strong ability to manage time and prioritize tasks
• Working knowledge of domestic and international travel trends
• Ability to speak languages in addition to English preferred

Education, Experience, and Licensing Requirements:

• Bachelor\xe2\x80\x99s degree in tourism, travel, hospitality, business or related field is preffered
• Experience working in customer service and sales

Send your resume today! Job Types: Full-time, Permanent Salary: From $20.00 per hour Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Shields between agents and clients. Masks are optional but recommended. Office is professionally and thoroughly cleaned against viruses. Ability to commute/relocate:

• VICTORIA, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: One location