Travel Consultant (en & Fr) Remote

Winnipeg, MB, Canada

Job Description


JOIN OUR CREW Position: Travel Consultant
Status: Full Time
Department: Retail
Reports to: Director, Call Centre
Location: Remote The Opportunity You will be accountable for assisting clients and third party vendors with travel bookings and related inquiries through our Call Centre, the internet and email. The Travel Consultant will process customer air, rail passes, package vacations and travel insurance purchases. How You Will Be Spending Your Time \xc2\xb7 Respond to customer inquiries and requests through email and telephone; assist customers with questions including baggage, documentation required and seat selection \xc2\xb7 Respond and work on Online Chat services \xc2\xb7 Answer calls in timely, courteous and professional manner \xc2\xb7 Process bookings with accuracy and detail and re-book clients if required \xc2\xb7 Create and maintain accurate invoices for every booking in Clientlinq \xc2\xb7 Queue all Sabre bookings \xc2\xb7 Sell insurance and vendor products \xc2\xb7 Help in troubleshooting website issues/problems \xc2\xb7 Advise and assist clients with payment options such as deposits, full payment, future travel credit, gift cards and direct deposit \xc2\xb7 Resolve all issues with files returned due to price or credit card discrepancies, contacting clients as necessary \xc2\xb7 Send invoices and e-tickets to clients adhering to TICO regulations \xc2\xb7 Consistently meet individual performance targets \xc2\xb7 Stays current on products, services, promotions, procedures and technology \xc2\xb7 Communicate with 3rd party vendors and tour operators as necessary \xc2\xb7 Other duties and projects as assigned The Skills, Experience and Requirements You Need to be Successful \xc2\xb7 Travel and Tourism Diploma preferred \xc2\xb7 1-3 years\xe2\x80\x99 experience in a related role \xc2\xb7 Must be TICO certified \xc2\xb7 Strong communication skills \xc2\xb7 Superior customer service skills \xc2\xb7 Strong knowledge of MS Office - Outlook, Excel, Word \xc2\xb7 Exceptional problem solving, organizational and prioritizing skills \xc2\xb7 Attention to detail, data entry accuracy and speed \xc2\xb7 Experience with Sabre, GDS and Clientlinq an asset \xc2\xb7 Possibility of occasional overtime hours Crew Advantages \xc2\xb7 One paid day off for your birthday \xc2\xb7 Travel perks for you and your friends and family \xc2\xb7 Several corporate benefits and discounts provided by our partners such as auto and home insurance and gym memberships \xc2\xb7 Medical and dental packages \xc2\xb7 Employee Assistance Program for you and your family members Who We Are Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada\xe2\x80\x99s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division; including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Flights.ca and Cruises.ca; offers diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travelers alike. Are You Ready to Be a Part of Our Driving FORCE The Company values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the company will provide accommodation, accessible formats and communication supports for the interview upon request and we will work with you to meet your accessibility needs. REJOIGNEZ NOTRE \xc3\x89QUIPE Poste : Agent de vente de voyages
Statut : Temps plein
D\xc3\xa9partement : Vente au d\xc3\xa9tail
Relevant de : Directeur, Centre d\'appels
Emplacement : \xc3\x80 distance Description de l\'emploi Vous serez charg\xc3\xa9(e) d\'aider les clients et les fournisseurs tiers \xc3\xa0 effectuer des r\xc3\xa9servations de voyage et \xc3\xa0 r\xc3\xa9pondre aux questions connexes par l\'interm\xc3\xa9diaire de notre centre d\'appels, par Internet et par courriel. L\'agent de vente de voyages traitera les billets d\'avion, les laissez-passer ferroviaires, les forfaits vacances et les achats d\'assurance voyage des clients. Comment vous occuperez votre temps \xc2\xb7 R\xc3\xa9pondre aux demandes de renseignements et aux requ\xc3\xaates des clients, par courriel et par t\xc3\xa9l\xc3\xa9phone ; aider les clients \xc3\xa0 r\xc3\xa9pondre aux questions concernant les bagages, les documents requis et la s\xc3\xa9lection des si\xc3\xa8ges. \xc2\xb7 R\xc3\xa9pondre et travailler sur les services de chat en ligne \xc2\xb7 R\xc3\xa9pondre aux appels de mani\xc3\xa8re opportune, courtoise et professionnelle. \xc2\xb7 Traiter les r\xc3\xa9servations de mani\xc3\xa8re pr\xc3\xa9cise et d\xc3\xa9taill\xc3\xa9e et relancer les clients si n\xc3\xa9cessaire. \xc2\xb7 Cr\xc3\xa9er et maintenir des factures pr\xc3\xa9cises pour chaque r\xc3\xa9servation dans Clientlinq. \xc2\xb7 Mettre en file d\'attente toutes les r\xc3\xa9servations Sabre \xc2\xb7 Vendre des assurances et des produits de fournisseurs \xc2\xb7 Aider \xc3\xa0 r\xc3\xa9soudre les questions/probl\xc3\xa8mes li\xc3\xa9s au site Internet. \xc2\xb7 Conseiller et aider les clients en ce qui concerne les options de paiement telles que les d\xc3\xa9p\xc3\xb4ts, le paiement int\xc3\xa9gral, les cr\xc3\xa9dits de voyage futurs, les cartes cadeaux et le d\xc3\xa9p\xc3\xb4t direct. \xc2\xb7 R\xc3\xa9soudre tous les probl\xc3\xa8mes li\xc3\xa9s aux dossiers retourn\xc3\xa9s en raison de divergences de prix ou de cartes de cr\xc3\xa9dit, en contactant les clients si n\xc3\xa9cessaire. \xc2\xb7 Envoyer les factures et les billets \xc3\xa9lectroniques aux clients en respectant les r\xc3\xa8gles du TICO. \xc2\xb7 Atteindre constamment les objectifs de rendement individuel \xc2\xb7 Se tenir au courant des produits, services, promotions, proc\xc3\xa9dures et technologies. \xc2\xb7 Communiquer avec les vendeurs tiers et les voyagistes, si n\xc3\xa9cessaire. \xc2\xb7 Autres t\xc3\xa2ches et projets selon les besoins. Les comp\xc3\xa9tences, l\'exp\xc3\xa9rience et les exigences dont vous avez besoin pour r\xc3\xa9ussir \xc2\xb7 Dipl\xc3\xb4me en voyage et tourisme de pr\xc3\xa9f\xc3\xa9rence \xc2\xb7 1 \xc3\xa0 3 ans d\'exp\xc3\xa9rience dans un r\xc3\xb4le connexe \xc2\xb7 Doit \xc3\xaatre certifi\xc3\xa9 TICO \xc2\xb7 Solides comp\xc3\xa9tences en communication \xc2\xb7 Comp\xc3\xa9tences sup\xc3\xa9rieures en mati\xc3\xa8re de service \xc3\xa0 la client\xc3\xa8le \xc2\xb7 Solide connaissance de MS Office - Outlook, Excel, Word \xc2\xb7 Comp\xc3\xa9tences exceptionnelles en mati\xc3\xa8re de r\xc3\xa9solution de probl\xc3\xa8mes, d\'organisation et d\'\xc3\xa9tablissement des priorit\xc3\xa9s. \xc2\xb7 Souci du d\xc3\xa9tail, pr\xc3\xa9cision et rapidit\xc3\xa9 de saisie des donn\xc3\xa9es \xc2\xb7 Exp\xc3\xa9rience avec Sabre, GDS et Clientlinq, un atout. \xc2\xb7 Possibilit\xc3\xa9 d\'heures suppl\xc3\xa9mentaires occasionnelles Avantages pour l\'\xc3\xa9quipage \xc2\xb7 Un jour de cong\xc3\xa9 pay\xc3\xa9 pour votre anniversaire \xc2\xb7 Avantages de voyage pour vous, vos amis et votre famille \xc2\xb7 Plusieurs avantages et rabais offerts par nos partenaires, tels qu\'une assurance automobile et habitation et des abonnements \xc3\xa0 des salles de sport. \xc2\xb7 Des forfaits m\xc3\xa9dicaux et dentaires \xc2\xb7 Programme d\'aide aux employ\xc3\xa9s pour vous et les membres de votre famille Qui sommes-nous ? Red Label Vacations Inc, une division du groupe H.I.S., est l\'une des plus grandes entreprises de voyage du Canada. Constitu\xc3\xa9e en 2004, Red Label Vacations poss\xc3\xa8de et exploite plusieurs marques de voyages en gros et au d\xc3\xa9tail. La division de vente au d\xc3\xa9tail, qui comprend redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Flights.ca et Cruises.ca, offre divers produits aux voyageurs, notamment des forfaits de destination, des vols et des h\xc3\xb4tels dans le monde entier, des excursions et plus encore. L\'entreprise de voyage en gros, TravelBrands, fournit une gamme compl\xc3\xa8te de produits de voyage, notamment des billets d\'avion, des chambres d\'h\xc3\xb4tel, des voitures de location, des croisi\xc3\xa8res et des produits sp\xc3\xa9cialis\xc3\xa9s aux agents de voyage et aux agences de d\xc3\xa9tail partout au Canada. Red Label Vacations est un guichet unique complet pour les agents et les voyageurs. Red Label Vacations valorise la diversit\xc3\xa9 en milieu de travail et s\'engage \xc3\xa0 respecter l\'\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re d\'emploi. Conform\xc3\xa9ment \xc3\xa0 la Loi sur l\'accessibilit\xc3\xa9 pour les personnes handicap\xc3\xa9es de l\'Ontario (LAPHO), Red Label Vacations fournira sur demande des am\xc3\xa9nagements, des formats accessibles et des supports de communication pour l\'entretien. Job Type: Full-time Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program
  • Work from home
Schedule:
  • 8 hour shift
Experience:
  • GDS - Sabre: 1 year (preferred)
  • Travel Industry: 1 year (preferred)
Language:
  • French (preferred)
Licence/Certification:
  • TICO/OPC Certification (preferred)
Work Location: One location

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Job Detail

  • Job Id
    JD2161117
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Winnipeg, MB, Canada
  • Education
    Not mentioned