Job Description

We are seeking an experienced

Transportation Operations Manager

to lead and oversee

daily fleet, dispatch, and freight operations

for both

domestic and cross-border lanes

. The position requires a hands-on leader who understands how to manage high-volume dispatching, optimize fleet performance, and maintain compliance with all regulatory standards. This role involves close coordination with dispatchers, drivers, and customers to ensure service quality, cost efficiency, and operational control across all LTL and FTL movements.

Responsibilities

Operational Management

Oversee all day-to-day transportation functions including

dispatch, routing, load planning, and driver scheduling

. Manage utilization of tractors, trailers, and owner-operators across Canada and the U.S. Review and approve daily trip plans to maximize

fleet efficiency, cube utilization, and on-time delivery performance (OTD%)

. Resolve shipment delays, breakdowns, or route conflicts in real time. Monitor inbound/outbound volume and balance capacity according to demand. Coordinate with maintenance to ensure

equipment availability and PM schedules

are aligned with dispatch requirements.
Team Leadership

Supervise and mentor

dispatchers, planners, and coordinators

in a fast-paced, time-sensitive environment. Provide daily direction and performance feedback; conduct reviews to measure

dispatch accuracy, response time, and driver productivity

. Develop training programs for dispatch efficiency, route planning, and system usage.
Regulatory Compliance & Safety

Enforce compliance with

DOT, FMCSA, and CVOR

standards. Ensure full adherence to

ELD and Hours of Service (HOS)

regulations. Monitor driver logs, violations, and compliance reports through ELD systems. Maintain proper audit documentation and ensure fleet files remain up to date.
Technology & System Oversight

Utilize

Transportation Management Systems (TMS)

for trip scheduling, load assignments, and tracking. Monitor driver performance using

telematics platforms (Samsara, Geotab, etc.)

. Lead process improvements through data analysis and automation initiatives. Ensure operational data accuracy for reporting and KPI measurement.
KPI Tracking & Cost Control

Analyze operational performance through key indicators such as

on-time delivery rate, cost per mile, fuel usage, and driver efficiency

. Manage and control operating budgets to maintain

profitability and service excellence

. Identify and implement measures to reduce

empty miles, fuel costs, and detention time

.
Customer & Cross-Department Coordination

Partner with

customer service, brokerage, and accounting

teams to ensure shipment visibility and timely updates. Handle escalations related to service delays or special freight requests. Support the sales team with operational input for new lane opportunities and capacity planning.

Requirements and Qualifications

7+ years

of experience in

transportation, fleet management, or logistics operations

, with

3+ years in a leadership role

. Strong command of

LTL, FTL, and cross-border trucking

operations. Proven expertise with

TMS platforms

(Loadlink, Fleet Manager, Rose Rocket, Tailwind, etc.). Solid understanding of

driver compliance, ELD monitoring, HOS regulations, and CVOR standards

. Experience in managing both

company drivers and owner-operators

. Strong analytical ability to interpret

KPI data, cost structures, and route performance

. Working knowledge of

fuel surcharge models, load profitability, and rate confirmation processes

. Proficiency in

Microsoft Excel and report building for operational analysis

. Excellent

leadership, decision-making, and communication

skills under pressure. Diploma or degree in

Transportation, Supply Chain, or Business Operations

preferred.
Job Types: Full-time, Permanent, Casual

Pay: $70,000.00-$90,000.00 per year

Ability to commute/relocate:

Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

Transportation: 7 years (required)
Work Location: In person