Job Description

Company Description

MGF is a privately owned multinational company, operating worldwide in international shipments and logistics support. Established in Canada and growing quickly in the U.S. with offices in Mexico as well. We are a family-oriented environment and looking for strong team players to join us in our success.

• Full-time (40 hours a week), 3 years
• $31.25/hr
• Medical/dental group benefits plan upon successful completion of three months of service
• Language of work: English
• Location of work: Mississauga, Ontario
• Apply To: Mr. Robert Ricciotti at

• Supervise, plan, assign and oversee shipping, receiving, storing and distributing parts and products
• Ensure compliance with all company policies, procedures, standards and regulations are followed
• Train employees including management in job duties as needed
• Work closely within our Airfreight, Ocean and Logistic departments to provide support as required
• Resolve various complaints and implement measures for process improvements
• Assist with identifying key stakeholders and various markets as potential new clients
• Complete process of shipment; arranging pick-up or booking, prepare bill of lading, invoicing, certificate of origin, export declaration and/or CAED, AES, follow up with tracking and tracing to final destination
• Area expert in freight forwarding particularly Helicopter Logistics

Main responsibilities will include:

• Work closely within our Airfreight, Ocean, and Logistic departments
• Be our area expert in regards to freight forwarding within our industry and in particular Helicopter Logistics Specialist
• Assistance with identifying key stakeholders and various markets as potential new clients
• Area expert within our navigation/operating systems, which include CargoWise expertise
• Complete process of shipment includes arranging for pick-up or booking, document preparation (bill of lading, invoicing, certificate of origin, phytosanitary, export declaration and/or CAED, AES), follow-up with tracking and tracing to final destination and data quality requirement
• Customer service responsibilities include maintaining communication with shipper, customer, carrier, and overseas offices throughout the process and choosing proper routing appropriate to the customer\'s need
• Operational duties to include coordination with shippers, truckers, steamship lines for the export of shipments

Qualifications

• Minimum three years post-secondary education
• Minimum certified professional designation in use of CargoWise logistics and forwarding program
• Minimum five years of experience in use of CargoWise logistics and forwarding program
• Minimum three years of experience in international freight forwarding of aerospace cargo, particularly aircraft and/or helicopters
• Resourceful, highly self-motivated, result driven and well-organized
• Strong written and verbal communication skills
• Manage key client accounts: Direct Helicopter, all routing and modes of transport;
• Coaching and guiding clients in export, important customs procedures/formalities
• Delegate effectively, manage projects all while keeping control over budget
• Quickly learns and achieves proficiency in new software applications as needed
• Utilizes a variety of interpersonal styles and communication methods to effectively adopt a new work structures, processes, cultures
• Displays time management skills in relation to day-to-day duties
• Demonstrates follow-up skills on any issues and requests from customers and team

Additional Information

Working Conditions:

The conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent periods are spent sitting in the same location with some opportunity to move about. Occasionally required to stoop or lift light material or equipment
• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion, e.g. dust, moderate noise
• There is continuous pressure from deadlines, production requirements, accuracy, or similar demands. Unpleasant contacts and/or concern about unpleasant situations are frequent

Other:

• Exposed to deadlines on a daily basis
• High volume of data to process/input
• Pressure from Clients with regards to delay of goods, time sensitivity
• Dealing with upset customers and trying to please them

Manitoulin Group of Companies