Job Description

About Us

TOTAL Transportation Solution s Inc., is a trusted, white glove trucking company specializing in premium transportation and logistics services across Canada, the United States and beyond. We pride ourselves on providing exceptional customer service, precision handling, and customized delivery solutions for high-value, time-sensitive commodities.

Position Summary

We are seeking a highly organized and customer-focused

Account Coordinator

to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and excels at building and maintaining strong client relationships. The Account Coordinator will act as a key point of contact between our clients, operations team, and sales, ensuring seamless coordination of shipments and exceptional service delivery.

Key Responsibilities

Serve as the primary liaison for assigned customer accounts, ensuring all transportation needs are met accurately and on time. Coordinate and schedule shipments with operations, including pick-ups and deliveries, with an emphasis on white glove service standards. Communicate shipment status updates to clients and proactively resolve issues or delays. Prepare and manage order documentation, quotes, and billing information with accuracy and attention to detail. Work closely with sales, dispatchers, and warehouse staff to ensure special handling and customer-specific requirements are met. Monitor account activity, identify opportunities for service improvements, and maintain strong client relationships to support long-term partnerships. Assist with rate negotiations, service agreements, and client onboarding, when required.

Qualifications

Post-secondary education in business, logistics, or a related field preferred. 3+ years of experience in transportation, logistics, or customer service (trucking industry experience is a strong asset). Excellent communication and interpersonal skills with a customer-first mindset. Strong organizational and multitasking abilities with keen attention to detail. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and transportation management systems (TMS) is an asset. Ability to work in a fast-paced environment and adapt to changing priorities.

Why Join Us

Competitive salary and benefits package. Opportunities for career development and advancement in a growing company. Supportive team culture and a commitment to work-life balance. Be part of a company well known for its premium service and exceptional customer experience.
Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Vision care
Education:

DCS / DEC (required)
Experience:

Transportation Industry : 3 years (required) Office Administration: 3 years (preferred) Logistics Industry: 3 years (required)
Language:

French (preferred)
Work Location: In person