Job Description

Job Summary

The Case Manager at the Transition House is responsible for providing day-to-day leadership and oversight to ensure the delivery of quality services and effective case management for residents. Reporting to the Transition House Manager, the Case Manager works closely with all Transition House staff and other Crossroads employees to promote best practices and trauma-informed care within the shelter. This role includes shift coordination, staff support, case consultation, and administrative oversight.

Responsibilities

Provide individualized case management support to residents, ensuring services are trauma-informed, anti-oppressive, and client-centred. Collaborate with residents to develop, implement, and regularly review personalized plans addressing safety, housing, health, financial, legal, and other needs. Coordinate referrals, advocate with external partners (housing, healthcare, legal, social services), and connect residents to community resources. Hold regular case meetings with residents to track progress, address barriers, and celebrate successes. Participate in case consultations and reviews with the Transition House Manager and other program teams (Child & Youth, Housing, Jade, etc.) to ensure integrated, holistic support. Identify service gaps or emerging needs and raise them with the Transition House Manager for problem-solving and resource development. Respond promptly to urgent or complex resident needs, consulting with management as required. Ensure accurate, timely, and confidential documentation of resident interactions, case notes, and service plans, in compliance with agency policies and professional standards. Contribute to a respectful, supportive, and inclusive environment where residents feel safe, empowered, and heard. Be on call on alternating weeks and cover for the Transition House Manager as needed.
Qualifications

Education: Diploma or Degree in Social Work, Psychology, Human Services or a related field; relevant or lived experience. Experience: Minimum 2 years in crisis intervention or residential work, with demonstrated leadership ability. Knowledge: Strong understanding of gender-based violence, trauma-informed care, and anti-oppressive practice. Communication: Strong verbal and written communication skills in English (French bilingualism preferred) Data Management: Experience in case notes, preparing reports, collecting statistics and handling confidential client information. Flexibility: Ability to work occasional evenings or weekends as needed. Other Requirements: Ability to participate in an on-call rotation Valid driver's license Satisfactory vulnerable sector and criminal record check.
Equity Statement:

Crossroads for Women values the diversity of the communities we serve and is committed to building a team that reflects those communities. We strongly encourage applications from individuals who identify as Indigenous, Black, racialized, 2SLGBTQQIA+, living with disabilities, and/or newcomers to Canada. Self-identification is welcome in your cover letter.

Job Types: Full-time, Permanent

Pay: $26.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off RRSP match Vision care
Work Location: In person