Job Description

Position Information

Posting Number:

ROM25-181E

Title:

Transformation and Project Change Management Specialist (TFT 1.0 FTE)

Position Status:

Temporary Full-time

Contract End Date:

10/31/2026

FTE:

1.0

Job Schedule:

Days

Department:

Hospital Information System - Electronic Health Record Transformation

Union:

Non-union

Site:

Royal Ottawa Mental Health Centre

About The Royal

As one of Canada's foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.


The purpose of a Transformation and Project Change Management Specialist is to lead and support organizational change initiatives, ensuring the successful implementation of projects and transformations. This role focuses on managing the human side of change by developing and executing strategies to engage stakeholders, minimize resistance, and facilitate smooth transitions. The specialist works closely with project teams to ensure that changes are effectively communicated, adopted, and sustained, driving both operational improvements and long-term organizational success.
A key responsibility includes supporting the organization's transition from the current Meditech electronic health record system to

Epic

, a major component of our digital transformation strategy. This change represents a significant shift in clinical workflows, operational processes, and user experience. The specialist plays a critical role in preparing staff for this change, ensuring engagement, readiness, and long-term adoption of the new system.

In addition, with Royal joining the

Atlas Alliance

, this role supports the broader transformation and integration efforts across the system--driving alignment, standardization, and collaboration. The specialist works closely with cross-functional project teams to ensure that strategic objectives are met, changes are effectively communicated, and transformation outcomes are realized--leading to both immediate operational improvements and sustainable organizational success

Duties:

Change Management:

Adapt and develop change management strategies as part of the organization project planning phase. Develop and implement change management initiative plans including but not limited to impact assessment, gap analysis, stakeholder analysis, project assessment, communications plan, sponsor roadmap, coaching plan, resistant project management plan, and training plan with key stakeholders. Work closely with respective leadership to integrate change management activities and deliverables in the project plan and project timelines. Work closely with Project Sponsor(s) and Project Lead(s) to identify and form their coalition of sponsors and prepare and coach them for their role in the project. Coach/mentor managers and identifies change champions in change activities supporting project implementation. Lead change management workshops for management and change champions to prepare for change. Lead change management activities within a project but successfully transitioning ownership of the change to respective business/support teams involved. Provide change management status reports throughout a project. Monitor change evolution and stakeholder engagement levels via pulse surveys, and preliminary, mid and end of project assessments. Assist deployment activities such as producing documentation, training materials, and conducting train-the-trainer sessions. Proactively collects feedback, listening to employees/volunteers to anticipate resistance and understand pain points. Audit compliance with the new way of doing things, identifying gaps and proposing corrective measures to reinforce the change. Based on project lessons learned, evaluate and continuously improve change management support tools, templates and guidelines.

Organization Design:

Conduct needs assessments, segmenting the targeted audience, selecting, and/or designing assessment methods, instruments and data collection and develops the organization's training programs or change interventions consistent with the assessment and the organization's goals and strategies. Consult with Senior Management Project Lead to identify, diagnose and problem solve organizational effectiveness problems and solutions while building positive, value-added relationships with clients. Designs instructional or performance based interventions to build individual and organizational capacity and improve employee climate and operational and financial performance. Work with key stakeholders like HR, and other organizational leaders to develop, implement and measure workforce strategies enhancing the overall culture and work environment with a focus on management and leadership development and performance improvement. May lead or act as an internal consultant on organizational-wide programs such as employee engagement, learning pathways, coaching, manager and employee onboarding, competency implementation and/or the redesign of HR communication and intranet tools. Participate in the evaluation of learning technology and training solutions for both employee and leadership education efforts. Design and implement appropriate methods of evaluating courses and organizational development interventions. Stay current on trends in the Organizational Development and Human Resource fields to ensure solutions are state-of-the-art and meet regulatory and legal needs.

Other Duties:

Perform other duties, as required Contribute to a healthy and safe working environment Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal. Ensure a work environment that is conducive to The Royal's Anti-Racism, Harassment, & Discrimination Free Workplace Policy. Demonstrate commitment to health equity, values diversity and contributes to an inclusive working environment.

Qualifications:

3 Year Post-secondary degree or diploma in Business Administration, Human Resources, Change Management, Education or related field. Minimum of 5 years direct professional business experience in organizational change management; OD/Change Management certification Demonstrated experience leading senior Subject Matter Experts and front-line staff through the deployment phase of an implementation project from a Change Management perspective. Demonstrated experience developing and implementing CM & OD plans throughout the project life cycle. Demonstrated experience coaching project sponsors and executives to perform their role in implementing changes. Demonstrated experience leading senior Subject Matter Experts and front-line staff through the deployment phase of an implementation project from a Change Management perspective. Advanced use of Microsoft Office suite. Must possess a thorough understanding of the principles, theory and practice of large scale change, organizational development, training, and adult learning. Good business understanding of organizational issues and challenges Being Autonomous and able to lead projects with minimum supervision Solid interpersonal skills with the proven ability to establish and maintain strong relationships Creative with demonstrated ability of problem-solving and thinking outside the box Flexible and adaptable; able to work in ambiguous and evolving situations Ability to synthesize complex information and clearly articulate precise messages to diverse audiences, including executives and senior management. Strong leadership and team collaboration skills, with experience working effectively in a matrixed environment. Service excellence mindset, maintaining a proactive and solutions-oriented approach in interactions. Demonstrates accountability, earning trust through consistent reliability, sound judgment, and ethical conduct. Exceptional written and verbal communication skills, tailored to suit varying audience needs. Proficient in active listening and information gathering, distilling key insights from detailed discussions. English level A- is mandatory in oral expression, comprehension, reading & writing. Bilingual (French/English) is considered an asset.

Salary Range:

$47.03 to $56.17 per hour

Additional Information

All applicants must provide a recent resume that clearly indicate that they meet the required qualifications. The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted. All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment. * The Royal is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.