Job Description

About us

Arbitration Place is a world leader in Dispute Resolution Services. Our work climate is professional, fast-paced and rewarding. Arbitration Place; an all-encompassing approach.

Our Court Reporters offer the highest professional standards in out-of-court examinations, arbitrations, certified court transcripts and more. In this role, you'll work directly with our Court Reporters and Transcriptionists. A degree or diploma in English, communications, publishing or translation will prepare you to assist with high-level tasks. Attention to detail is essential given the importance of accuracy in this position. Strong English writing and communication skills are also necessary as you'll be working directly with clients.

The Production Coordinator is responsible for the timely coordination and facilitation of every Arbitration Place transcript being delivered to clients in a timely manner, with 100% Gold-Standard accuracy. The Production Coordinator is both hands-on operational in the correcting, editing, and formatting of final certified transcripts to highly specific standards, as well as administrative in the assessment of operational volume and delegating transcript production to team members, updating client invoicing, and completing scheduling and reporting data entry. In addition, Production Coordinators can be expected to participate in meetings with clients and contract proposals to develop highly personalized standards that meet the unique needs of each client. Opportunities for growth and exposure include training in multiple industry software's and tools, support on live legal proceedings, and professional development in scoping and proofing.

We are growing quickly and are ready to hire as soon as we find the perfect fit. Work is remote Monday to Friday . Salary commensurate with experience.

Work Requirements:

Must be a Canadian citizen

Must reside and complete work in Canada

Must have or be eligible for Reliability Status (security clearance)

Must be eligible for Top Secret Status (Ottawa- Hybrid only)

Educational Requirements

Mandatory:

Degree or Diploma in English, communications, publishing, translation or a related field
Or

Certificate or education in scoping, transcription, and/or court reporting

Preferred/Asset:

ACT Designation (Ontario)

Steno-Officiel de Quebec

BC Official Reporter registry

Skills:

Mandatory:

Excellent written and verbal communication skills in English (Fluent - Advanced)

Proficiency in Case Catalyst and/or Eclipse softwares

Strong writing/editing/proofreading skills

Ability to work with the highest level of confidentiality

Exceptional eye for detail

Proficiency in MS Office, MS SharePoint, Adobe

Professional, patient, people-first attitude

Ability to prioritize and multitask

Ability to follow and apply step by step instructions

Excellent performance under tight deadlines in fast paced environment

Preferred/Asset

Fluency in French and/or Spanish an asset

Experience with RealLegal

Experience with Stenograph or Advantage tools for ASR or real-time scoping

Experience with Quickbooks Desktop

Experience with RB9 (Reporter Base 9 scheduling software)

Responsibilities:

Running reports and deciphering of operational tempo

Managing own and team members time and project priority to meet client deadlines

Participation in contract bid submissions

Participation in client meetings

Development of solutions and other problem-solving for unique client requests

Monitoring and reporting of deficiencies in systems or resources in accordance with standards and guidelines

Data entry on plethora of internal reporting tools

Updating client invoicing in accordance with transcript submissions

Format legal verbatim transcripts according to quality control standards and format guidelines that are highly specific to each client and contract

Review and correct transcripts for spelling, punctuation, and grammatical errors

Convert transcript files to electronic format according to set guidelines

Apply accessibility requirements to final certified transcripts, to the specification of each client request

Editing, scoping and proofing of Real-time proceedings with highly expedited turnaround of final certified transcripts

Validation of transcripts against proceeding audio for accuracy

Coordination of revisions with Court Reporters and Transcriptionists

Maintain organized electronic and hardcopy filing system for all transcript files and conversions

Maintain strict confidentiality and adhere to privacy laws and regulations, especially when handling sensitive information such as medical records or legal documents

Manage time effectively to meet tight deadlines and deliver transcriptions promptly

Collaborate closely with clients or colleagues to clarify instructions, discuss project requirements, and address any concerns

Stay updated on industry standards and best practices in transcription

Identify opportunities for improvement to formatting processes

Provide training to new team members, and participate in new training opportunities within the role

One remote position available, with preference for operational needs to reside in Pacific, Mountain, or Eastern time zones.

Job Type: Full-time

Pay: $55,000.00-$67,500.00 per year

Benefits:

Company events Dental care Extended health care Life insurance Paid time off Vision care Wellness program
Application question(s):

What transcription or transcript production tools and softwares have you used. List all
Experience:

Case Catalyst and/or Eclipse Software: 1 year (required) similar: 1 year (required)
Language:

English - Advanced (required)
Work Location: Remote