Job Description

Company Overview

Roto-Rooter is a leading provider in the plumbing and drain cleaning services industry, dedicated to delivering exceptional repair and maintenance solutions to homeowners and businesses. Our mission is to exceed customer expectations through a comprehensive range of services.

Summary

We are seeking an experienced and licensed Plumber to join our team as a Training Supervisor. This role is vital in ensuring that we maintain our reputation as the premier provider of plumbing and drain cleaning services. The Training Supervisor will contribute significantly to our mission by delivering high-quality service to our valued customers through effective training processes of current apprentices, plumbers and future trainees.

Responsibilities

Training & Development

Design, implement, and continuously improve training programs for plumbing and drain cleaning technicians Develop structured onboarding programs for new hires, apprentices, and junior technicians Create training materials including manuals, SOPs, videos, safety guides, and assessment tools Conduct classroom, hands-on, and field-based training sessions Evaluate trainee performance and provide ongoing coaching and correctivefeedback Ensure technicians achieve required skill levels before independent field deployment
Technical Standards & Best Practices

Establish and maintain standardized plumbing and drain cleaning procedures Train technicians on proper use of tools and equipment (e.g., drain machines, jetters, cameras, locating equipment) Stay current on plumbing codes, regulations, and industry best practices and integrate them into training Promote consistent diagnostic, repair, and service methodologies across the team
Safety & Compliance

Train and enforce workplace safety standards, including PPE use and hazard awareness Ensure compliance with local, provincial/state, and federal plumbing and safety regulations Conduct safety briefings, audits, and incident reviews Maintain safety documentation and certification records
Quality Control & Performance Monitoring

Conduct field ride-alongs and job site evaluations to assess technician performance Identify skill gaps and recommend additional training or remediation Monitor service quality, workmanship, and customer satisfaction related to technician performance Collaborate with operations and management to address performance issues
Apprenticeship & Career Development

Support apprenticeship programs and licensing requirements Mentor apprentices and junior staff toward certification and careerprogression Help define career pathways, skill milestones, and promotion criteria Assist technicians with exam preparation and continuing education
Collaboration & Leadership

Work closely with operations managers, dispatch, and service leadership to align training with business needs Act as a technical subject matter expert and resource for field staff Lead by example, promoting professionalism, accountability, and companyvalues Foster a culture of continuous improvement and learning
Documentation & Reporting

Maintain accurate training records, certifications, and competency evaluations Track training effectiveness and report progress to management Recommend tools, equipment, or training investments based on field needs
Equipment & Resource Management

Ensure training tools and equipment are maintained and used correctly Assist in evaluating new tools, technologies, and training methods Coordinate with vendors or manufacturers for specialized training when required

Qualifications

Secondary school completion. Red Seal plumbing or gas fitting trade qualification. 2 years of management experience. 2 years of training experience. 4 years of customer service experience. Strong communication and computer processing skills. Strong ability to solve problems related to this positions' expectations. Willingness to work in a team and supportive environment. Proven experience in plumbing, with a strong understanding of plumbing systems, products, and installation techniques. Knowledge of local plumbing codes and safety regulations.

Ready to make a difference? Join Roto-Rooter today, where you will help our team keep homes and businesses running smoothly! Apply now!

Job Types: Full-time, Permanent

Pay: $85,000.00-$110,000.00 per year

Benefits:

Dental care Extended health care Paid time off RRSP match
Education:

Secondary School (required)
Experience:

Management: 2 years (required) Staff Training: 2 years (required) Customer Service: 4 years (required)
Licence/Certification:

Red Seal Plumbing License (required) Driving Licence (required)
Work Location: In person