Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Training Specialist to join our client.
Contract Period: 12 months with potential to extend or convert
Pay Rate: $26.99 per hour
Location: Canada-wide
Location Type: Remote
Business Hours: Monday to Friday; 9am-5pm EST)
Job Responsibilities:

• Updating and maintaining training documentation, including regular audits of our content to make sure things stay fresh and up to date.
• Daily training administration includes responding to inquiries through our training inbox, managing our LMS platforms, scheduling, etc.
• Conducting needs analysis to identify performance gaps that can be addressed through training.
• Designing and developing training including, lesson plans, online learning content, instructional videos, presentation materials, training activities, etc. to maximize learning impact.
• Delivering instructor led online training (synchronous and asynchronous) on process and project initiatives that impact the Bank Sales Teams.
• Working as needed with our new hires through our established training programs, including providing feedback to trainees and their managers on performance and development and making recommendations for improvement.
• Identifying improvement opportunities for training and processes to enhance the customer experience and improve the quality of our resources.

Experience & Qualification Requirements:

• 5+ years related experience in business environment - if this was at a Bank or another financial institution, that would be a bonus
• 2+ years in a training role
• Experience with at least one design tool (e.g., Seismic Learning, Storyline, Clipchamp, Canva)-this ensures you can quickly adapt and build training using new tools

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****
***We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team. ***
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment. #LI-S1

Skills Required