Job Description

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HM Note: This hybrid contract role is five (5) days in office. Candidates' resumes must include first and last name.
Description
Scope

• Support sandbox data preparation and environment setup for training and testing purposes within Microsoft Dynamics 365 CE and F&O.
• Create role-based test case data, assignments and simulation scripts that align with business processes and test scenarios.
• Structure and maintain a SharePoint-based knowledge repository, including subpages, metadata, web parts, and layout.
• Develop technical documentation, assignment steps, and knowledge articles from system test cases, workflows, or process maps.
• Apply inclusive, plain language, user-centered design standards to all structured documentation and SharePoint content.
• Coordinate with training designers, developers, and project team members to ensure readiness of sandbox environments and digital assets.

Assignment Deliverables

• Assignment/test case scripts aligned to training objectives and sandbox role scenarios
• SharePoint knowledge base site with structured content, metadata, and web part layout
• Sandbox configuration guides and data entry protocols by user role
• Documentation and crosswalks mapping DevOps test cases to training use scenarios
• Content packages and structured folders with SharePoint-published knowledge objects
• Recorded walkthroughs or annotated guides for handover to internal teams

Skills
Experience and Skillset Requirements
Mandatory Requirements

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems) particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
• Experience with SharePoint teams sites for organizing, structuring and publishing digital content--such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases
• Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning--whether through task documentation, assignment instructions, or repository entries.
• Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.

Desired Skills and Experience

• Hands-on experience using Microsoft Dynamics CE and/or F&O environments, with a focus on test data entry, role simulation, and system validation
• Demonstrated ability to interpret and transform technical documentation, business processes, and system workflows into structured training-aligned content
• Proficiency in SharePoint Online site creation, page structuring, and web part configuration for training content delivery
• Strong analytical skills for designing, reviewing, and preparing assignment data and testing logic
• Knowledge of content tagging, organization, and user navigation best practices in internal learning repositories
• Familiarity with plain language and AODA accessibility standards for digital and written content

Resumes Evaluation/Criteria:
Criteria 1: System Application & Sandbox Data Support - 40 Points

• Demonstrated experience working in Microsoft Dynamics 365 CE and/or F&O sandbox or live environments to set up, configure, and manipulate system data.
• Ability to generate and manage realistic training/test case data aligned to user roles and business processes.
• Proficiency in logging in with multiple roles or profiles to simulate different user experiences and validate assignments.
• Experience creating or supporting test cases, acceptance testing, or scripted simulation steps for training and testing purposes.

Criteria 2: SharePoint and Knowledge Content Structuring - 30 Points

• Demonstrated experience designing, maintaining, and updating SharePoint Online sites, with a focus on web part configuration and subpage layout.
• Ability to translate training and system documentation into SharePoint knowledge repositories for user access.
• Skilled in content tagging, foldering and metadata application for ease of search and retrieval.
• Strong organizational thinking to structure content that supports learner self-navigation and training reference.

Criteria 3: Technical and Documentation Skills - 20 Points

• Skilled in reading and applying business processes, DevOps test cases and workflows to create structured content (e.g., assignment steps, simulation scripts).
• Ability to draft clear, step-based documentation or "how-to" guides that align with technical system functionality.
• Familiar with versioning, content updates and maintaining traceability across documents and systems.
• Awareness of AODA and plain language writing principles in technical or system documentation.

Criteria 4: Collaboration and Communication - 10 Points

• Comfortable working with cross-functional teams (training, IT, business) to ensure data accuracy and assignment readiness.
• Strong communicator who can clarify technical questions or escalate data gaps or assignment logic issues.
• Responsive to feedback and capable of iterating system inputs or content based on evolving training needs.

Knowledge Transfer
What needs to be KT

• Finalized storyboards used for system training simulations, assignments, and knowledge artifacts
• Sandbox data logic and configuration documentation, including any mapping between roles and test cases used to support training scenarios
• SharePoint knowledge structure and content documentation, including site/page organization, web part configuration and tagging strategies
• Assignment/test case crosswalks that show how training simulations align with DevOps test cases or system functions

To whom

• Managers / Project Managers / Team members

When

• 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.

Must haves: * Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems) particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).

• Experience with SharePoint teams sites for organizing, structuring and publishing digital content--such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases
• Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning--whether through task documentation, assignment instructions, or repository entries.
• Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.

Skills Required