Job Description

Position

: Training Manager, Canada

JOB PURPOSE:

The Training Manager is responsible for training and coaching the Retail Teams on the Dior selling ceremony, product and client development to support the achievement of commercial goals.

Profile

Tasks and Responsibilities

• Develop & facilitate Training Programs in the Retail Network including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.
• Evaluate training and development needs of Retail Network on an ongoing basis and provide regular follow-up to retail teams and corporate departments
• Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs
• Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis
• Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates
• Oversee orientation for new employees and store openings
• Assist with floor support and spot coaching as needed when traveling throughout the retail network
• Provide recaps on training recaps to Training and Retail Leadership Teams
• Communicate with Retail Leadership to evaluate training level of all employees trained
• Partner with Training Manager in worldwide zones to develop programs that are in line with global initiatives
• Coordinate and Manage training calendar in support of seasonal launches, events and new store openings
• Adjust priorities and manage time to most effectively support the business needs
• Track effectiveness of training programs, and provide regular follow-up to sustain

• 5 Years of Training experience, preferably in a luxury or specialty retail environment
• Strong passion and awarness for the luxury fashion industry
• Ability to develop a strong understanding of the Dior brand image
• Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
• Ability to communicate in a clear and concise manner at all levels of the organization
• Ability to listen actively to all and communicate material and instructions to others
• Ability to follow the company's policies and procedures
• Strong computer presentation skills with an emphasis on Powerpoint and Excel
• Ability to work a full-time schedule including nights, weekends, and holidays
• Ability to travel frequently