Job Description

Close Date
Sep. 19 2025
Location
Cowichan District Replace Hospital Project - Duncan, BC V9L 1E5 CA (Primary)
Work Area (FBA Only)
Multi-Site
No
Travel Requirement
No travel required
Shift Start Time/End Time
0800-1600
Days Off
Weekend/Stats
Vacancy Type
Regular FT
Salary Range (Hourly Rate)
$38.27 - $55.01
Paid FTE
1.00
Worked BI-WEEKLY HOURS
75.0
Planned Start Date
Oct. 1 2025
Approximate End Date (For Temporary Assignments ONLY)
Pending Return of Incumbent
No
CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)
No

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Regional Manager, Registration, the Training Lead - Registration Practice and Reliability supports and facilitates the orientation, education and training of Registration and Patient Placement staff. The Training Lead - Registration Practice and Reliability assists with ensuring registration reliability and guiding the implementation of new processes and Data Quality programs within Registration and Patient Placement. The Training Lead - Registration Practice and Reliability works directly with Registration and Patient Placement staff as a leader, mentor and trainer to ensure quality standards and procedures are being met. Provides role modelling and leadership to promote a positive learning culture, standardized registration and bed management practices.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a Bachelor's Degree in Business Administration or related field and a minimum of five (5) years' of recent, related experience preferably in a large, complex organization.
Valid BC Driver's License.
Skills And Abilities

• Sound knowledge of existing systems and processes that support movement of patients through the acute care system.
• Ability to develop educational strategies and programs.
• Excellent Change Management skills, excelling in the ability to review, and test system enhancements with a high level of attention to detail.
• Excellent computer skills with advanced knowledge of the use of Excel & Sharepoint.
• Expertise in Health Information Management, Registration practices and operational workflows.
• Knowledge of adult education and learning principles and ability to integrate into programs and strategies.
• Demonstrated leadership skills.
• Excellent interpersonal, problem solving and conflict management skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal effectively with others including Patient Placement staff, Coordinators Site Operations, inpatient units, patients and physicians.
• Ability to keyboard at least 50 wpm.
• Knowledge of medical terminology.
• Physical ability to carry out the duties of the position.

Link to Full
Additional information for applicants
The salary range for this position is $74,618 (min) to $93,273 (midpoint) to $107,264 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity."

Skills Required