Job Description

Job Summary

We are seeking a

Training Specialist

with hands-on

restaurant operations experience

to lead the development and execution of training programs across our stores. This role is responsible for creating, delivering, and evaluating training that enhances team performance, standardizes operations, and supports consistent customer service excellence. The ideal candidate is passionate about employee growth, understands the daily challenges of front-line operations, and can design effective training solutions that are practical, engaging, and scalable.

Key Responsibilities

Develop and implement training programs for store staff, including onboarding, operational procedures, and leadership development

Create and maintain training materials such as manuals, videos, checklists, and session outlines

Provide structured SOP training to ensure consistency in store-level execution across all locations

Support new store openings with pre-opening training plans and on-site coaching

Conduct regular in-store training and observation sessions, providing real-time coaching and feedback

Collaborate with Operations Managers and Store Leaders to assess training needs and resolve performance gaps

Ensure consistency in store operations through standardized procedures and training reinforcement

Monitor training participation, effectiveness, and impact on key operational metrics

Collect feedback from trainees and store leaders to continuously improve training quality and delivery

Coach and support in-store trainers to enhance their facilitation and mentorship capabilities

Promote a strong learning culture and internal talent development within store teams

Qualifications

1-3 years of experience in restaurant operations or training roles

Proven experience designing and delivering training in fast-paced food service environments

Strong understanding of kitchen workflows, FOH/BOH coordination, and customer service standards

Excellent communication, facilitation, and interpersonal skills

Ability to work independently and travel to multiple store locations

Proficient in MS Office and quick to learn new systems or software such as Lark

Preferred Qualifications

Experience in chain restaurant operations (e.g., McDonald's, Starbucks or similar) is considered a strong asset.

Knowledge of food safety standards (e.g., FoodSafe, ServSafe)

Experience supporting new store openings

Job Type: Full-time

Pay: $3,600.00-$4,000.00 per month

Benefits:

Discounted or free food Store discount
Work Location: In person