Job Description

DescriptionJob Summary: As a Traffic Control Dispatcher, you will be responsible for the assigning of traffic control resources to our self-perform build crews as well as our build partners. Utilizing your passion for customer service, strong communication and problem-solving skills, you ensure that work gets completed safely, on time, and with a high degree of quality.Apply today to join Ledcor Technical Services in Vancouver or Calgary, today!We are committed to the long-term success and wellbeing of our employees. Our total rewards package is designed to provide compensation and benefits programs that support your health, wellness, and financial security. Including items such as competitive salaries and profit-sharing program; exceptional health, dental, vision plans, life and disability coverages; comprehensive retirement plans, generous vacation and leave, family support benefits, mental health resources, and more. We offer ongoing employee training and development, team building and career growth opportunities.Essential Responsibilities:

• Monitor daily workload in assigned geographical areas to ensure customers\xc3\xa2\xc2\x80\xc2\x99 requirements are met
• Handle inbound calls from build partners and offer assistance as required to manage workload
• Handle outbound calls to client dispatchers to ensure effective coordination of traffic control resources on site
• Complete outbound calls to technicians to ensure job status information is up to date and accurate
• Assess daily workload and determine if any adjustments to the resource plan are required, including but not limited to contacting technicians to take additional shifts and or jobs to assist with high workloads
• Creation and management of reports, tracking unique bookings, system errors, etc.
• Ensure adherence to client procedural requirements as well as LTS specific processes

Qualifications:

• Experience with coordinating traffic management is preferred, however not required
• Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes
• Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
• Ability to investigate and resolve issues and comfort dealing with ambiguity
• Ability to effectively handle both favorable and unfavorable customer interactions
• Maintain a high degree of accuracy and attention to detail
• Demonstrated professional oral and written communications skills
• Maintain high performance under the pressure of time constraints and a fast-paced environment
• Superior customer service orientation
• Strong computer skills including proficiency in the Microsoft Excel, Word and PowerPoint

Work Conditions:

• This is a hybrid position where you will be required to come to the office on a weekly basis

Additional Information:Company DescriptionLedcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor\xc3\xa2\xc2\x80\xc2\x99s Inclusion and Diversity initiatives, please visit our Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via .100 Newport Drive, Port Moody, BC

Ledcor