Job Description

About Don-Mor Automotive Group

Don Mor Automotive Group has been London's trusted leader in automotive service and collision repair since 1980, known for our commitment to quality, integrity, and exceptional customer service.

Our Company has expanded and includes a state-of-the-art body and paint shop, as well as the addition of specialized facilities such as the ADAS Calibration Shop and Electric Vehicle Repair Shop. Our continued growth is a direct result of our commitment to quality and the incredible team that makes it all possible.

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PLEASE NOTE: Due to the nature of work and updated Ministry of Transportation guidelines, a valid Tow Truck Certificate is required to be considered for this role. Proof of certificate and expiry date must be provided.

Job Overview:

We are seeking an experienced and reliable Tow Truck Operator to join our team.


The ideal candidate will be responsible for safely moving vehicles between shops, repositioning them within lots, and providing excellent customer service. The role requires confidence and competence in operating electric, manual (standard), and automatic vehicles, as the driver will be expected to handle a wide range of makes and models.


This role requires strong driving skills, familiarity with vehicle operations, and the ability to handle tasks efficiently and professionally. The successful candidate will play an important part in ensuring the smooth and timely transport of vehicles to designated locations.


This position does not involve accident recovery or regular roadside assistance.

Vehicle & Equipment Maintenance

Conduct pre-trip inspections of the tow truck before each shift and complete required documentation. Keep tow truck fuel tanks at a minimum of half full at all times. Ensure cleanliness and maintenance of both the interior and exterior of tow trucks. Secure the storage yard by locking the gate when leaving. Maintain and inspect towing equipment, winches, cables, and tie-down straps to ensure they are in good working order.

Safety & Compliance

Adhere to all traffic laws and safety regulations, ensuring that the tow truck is operated safely in all weather and road conditions. Wear appropriate PPE and safety gear at all times. Follow all MTO guidelines and legal procedures for towing and vehicle transport. Attend training sessions and maintain driving certifications as required.

Teamwork & Additional Duties

Assist in training new employees when requested. Perform additional tasks as assigned, such as: Organizing the parking lot and relocating total loss vehicles to designated areas. Removing license plates and assisting with parts pickup if needed. Assisting with worksite cleanup and general maintenance when required.

Company-Wide Expectations

Maintain a professional appearance and uphold Don-Mor's customer service standards. Communicate effectively with supervisors, co-workers, and customers to ensure smooth operations. Be proactive in seeking out additional tasks during downtime to maximize productivity. Contribute to a safe work environment by following health and safety protocols. Demonstrate teamwork and respect for colleagues to foster a positive work environment. Identify and suggest opportunities for process improvement within towing operations.

Qualifications:

High school diploma or equivalent. Valid Ontario driver's license with a clean driving abstract. Class D preferred. Valid Tow Truck Driver Certificate or recent training program completion. Experience operating a tow truck in a professional setting. Ability to drive both manual and automatic transmission vehicles. Thorough knowledge of proper towing procedures and roadside assistance best practices. Strong ability to follow written and verbal instructions. Excellent customer service skills and ability to handle stressful situations professionally

Benefits:

Company Events Employee Discount Health and Dental Benefits Vision Care Life Insurance Group RRSP Paid Time Off On-site parking * Store Discount