------------- Secondary (high) school graduation certificate
Tasks
--------- Direct and control daily operations
Evaluate daily operations
Plan and organize daily operations
Establish or implement policies and procedures for staff
Plan and control budget and inventory
Manage contracts for advertising or marketing strategies
Hire, train and supervise staff
Address customers' complaints or concerns
Prepare and submit progress and other reports
Establish work schedules
Ensure smooth operation of computer equipment and machinery
Describe points of interest, answer questions and supply information
Confirm transportation and accommodation reservations
Arrange for maintenance and repair work
Co-ordinate, assign and review work