Job Description

Location

: Downtown Vancouver (in-person)

Schedule

: Office hours with occasional weekend shifts

Term

: Full-time, Permanent

Compensation

: $45,000 - $55,000

Reporting to

: Operations Manager

Expected Start Date

: August 4th - August 18th, 2025

Discover Canada Tours - a family-owned Canadian tour operator celebrating 20 years of adventures in 2025 - is looking for a Tour Coordinator to join our dynamic team.

Accountable to the Operations Manager, the Tour Coordinator will be involved in the planning, development, administration, and execution of all assigned tour products. This position requires an experienced individual who has either managed a high volume of tours or has direct tour experience, ideally within Western Canada.

The successful candidate will be detail-oriented, organized, and capable of juggling multiple priorities in a fast-paced environment.?? The primary responsibility of the Tour Coordinator is to ensure that all logistical and operational elements of assigned tours are thoroughly prepared and executed. This includes working collaboratively with internal teams, suppliers, and partners to meet critical deadlines, deliver exceptional customer experiences, and support tour operations.

What You'll Be Doing

:

Tour Operations:

Manage operations for assigned destinations including hotel bookings, activities, itineraries, rooming lists, passenger manifests, rental equipment, waivers, meals, and payments Prepare and distribute daily and weekly guide itineraries Conduct regular quality checks on all aspects of assigned tours, ensuring accuracy in inventory and documentation Participate in tours when possible to better understand and enhance the guest experience Collaborate with the Product Development team to improve tour itineraries based on guide and guest feedback Track and adhere to supplier deadlines to avoid penalties and maintain preferred partner relationships Assist with fare, activity, and inventory management in the booking system Load and maintain tour information in FareHarbor, Ventrata and internal systems, ensuring all rates, availability, and content are accurate. Monitor coach and ferry bookings for your tour series Maintain and update operational spreadsheets with all relevant tour data
Administrative and Support Duties:

Support weekend tour departures and fulfill on-call responsibilities on a rotating schedule Participate in assistant tour guide or chaperone duties as required to understand product delivery Assist with weekday tour departures including signage, bus check-ins, and crowd control Answer phones and assist walk-in customers on a relief basis in coordination with the Sales team

Objectives

:

Continuous support for our Tour Guides to ensure that our guests have the best experience possible Understanding that this position has its stressful moments during the busy summer months and that constant collaboration within the team helps relieve this pressure Promoting a positive and cohesive team environment within the operations department and among the tour guides

Qualifications

:

College diploma or University degree with a focus in Travel & Tourism preferred Minimum of one to two years operations experience within a tour operator environment Canadian travel experience (specifically Western Canada) Criminal record check with vulnerable sector Guiding experience a bonus Is a Canadian citizen, PR holder, or on a work visa with a minimum of 1-2 years till expiry date

Position Attributes

:

A passion to take full ownership of your position and take opportunities to a new level Willingness to go above and beyond to ensure smooth operations of our tours Self-motivated and positive, with a professional approach to customer service Enjoy working independently; creative, strategic, and open to thinking outside the box Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment Must be results-focused, with attention to detail and excellent organizational skills Able to meet tight deadlines, multitask, and work well under pressure High level of proficiency with Google Sheets and MS Excel Excellent decision-making skills and ability to handle stressful situations Commitment to the company's objectives, values, and representing the company in the best light

Expectations

:

A strong communicator: enthusiastic, optimistic, accommodating, energetic, verbal, and active within a team setting Strong command of English (spoken and written) Ability to influence while building friendly and positive relationships A terrific collaborator, able to partner effectively across departments to arrive at the best solutions A great colleague--the kind of person others enjoy working with--open to sharing your experience and seeking growth opportunities from others Excellent communication skills across all levels of interaction

Work Environment and Schedule

:

Full-time, based in-office at Discover Canada Tours' downtown Vancouver headquarters 100% in-person Typical hours are Monday-Friday, 9:00 am-5:30 pm Availability for occasional weekend shifts and rotational on-call duties required during peak season (May-September) Flexibility is essential, especially during the busy summer season

Reporting Structure

:

Reports directly to the Operations Manager Collaborates with the Operations Team for tour-related logistics and support Works closely with the Fleet Supervisor for guide assignments and vehicle logistics

Why Work With Us

:

Fun, team-oriented environment with an adventurous spirit Be part of a Canadian-owned company with 20 years of success in tourism Exclusive access to FAM trips Travel perks and discounts across Western Canada with our brands and partners Room to grow in one of Western Canada's fastest-growing adventure travel companies Staff events and excursions Be part of diverse and global teamwork with colleagues coming from around the world Competitive salary with attractive benefits plan and incentive package Educational opportunities to grow your skill sets

Our Core Values

:

Live the Adventure! Teamwork is Dreamwork! Go the Extra Mile! Have Fun Doing It! Be Good, Do Good!

Ready to Apply?

Send us your resume and a cover letter sharing why you'd make a great fit. If you're a tourism professional who is solutions-driven and excited to help showcase the best of Canada to the world, this could be the perfect opportunity for you!

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care On-site gym Paid time off Vision care
Work Location: In person

Expected start date: 2025-08-04