Job Description

Role Purpose

The TOS Administrator is responsible for the company's Terminal Operating System (TOS) applications, functional business processes and user access governance.

Key Responsibilities

Perform system administration functions for all TOS components and subsystems, including technical or functional applications configurations and customizations to meet needs and objectives of the organization. Monitor, troubleshoot, upgrade, and maintain all TOS applications and subsystems, including interfaces with dependent systems. Maintain data quality and integrity for all TOS components and subsystems. Identify potential uses for TOS data, and recommend and develop solutions to distribute information. Provide tier 1 technical support training and documentation for the HelpDesk team and provide tier 2 technical and functional support for all TOS components and subsystems. Maintain up to date standardized documentation for administration and use of TOS Develop and maintain TOS disaster recovery plan to meet organizational requirements, including periodic demonstration and testing of the plan. Ability to work on-call as needed

Knowledge & Qualifications

A degree in Computer Science, Mathematics or related field. Minimum 7 years' combined experience working in a Container Terminal Environment and supporting a Container Terminal Operating System, or minimum 4 years of experience administering a Container Terminal Operating System. Experience working in an industrial environment is an asset. Working knowledge of container terminal operations and standards, and operating systems, databases, Active Directory, and networking principles. Must be able to methodically identify and resolve problems across distributed software systems. Must have understanding of IT security principles and controls. Strong team orientation and ability to contribute to realization of team goals and customer satisfaction. Must be motivated with excellent customer service and written communication skills, this includes producing and maintaining technical documents. Must have demonstrated ability to communicate to broad audience with technical and operational backgrounds. Strong time management skills and the ability to complete activities within time constraints. Ability to respond to critical TOS issues and failures on a 24/7 basis Fluent in English. * Previous Canadian work experience or experience working directly with Canadian industries.