Job Description

Company Summary

Pantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

Job Duties

Answer calls and any questions customers might have in setting up appointments. Reply emails in group email in a timely manner. Book appointments by calling, emailing or using customer portal. Re-schedule or cancel appointments as per direction provided. Update LGE TMS with accurate appointment information to provide visibility to all the teams. Execute and distribute reports. Follow up with carriers, for missed appointments or appointment changes. Escalate any appointments unable to be booked to Order Fulfillment team. Provide administrative support in completing all tasks assigned in a timely manner.

Job Requirements

1-3 years' experience in a customer service environment. Strong computer skills, specifically Microsoft Excel. Experience in a third-party logistics (3PL) environment preferred Excellent interpersonal and communication skills (both written and verbal) Strong organizational skills and attention to detail Ability to work well under pressure in a fast-paced environment Self-motivated and resourceful with a proactive attitude Team player with the ability to collaborate effectively across all levels of the organization This is a 12-month contract position. Candidates must be available and committed to completing the full contract duration
Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act. As such, Pantos Logistics Canada Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $23.00 per hour

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match Vision care
Ability to commute/relocate:

Toronto, ON M9L 2X6: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person