Job Description

Your tasks


HOW YOU WILL MAKE AN IMPACT


SG 10


An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales. Respond to technical issues, and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Timely reporting of findings into the Global Warranty system.


Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.


Technical product service: Provide qualified resolution of technical and/or product related questions from end-users; Consulting of local sales and marketing organization in technical questions/aspects; Provide technical training and presentations to field sales team.


Warranty: Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.


Provide technical field support in retread and digital solutions


Product Performance Monitoring: Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer


Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support; Evaluates and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.


This is an open position and the use of AI is not used in the selection process. . Estimated starting salary range is $76 - 90k depending on experience and location of the candidate.


COMMENT VOUS AUREZ UN IMPACT


SG 10


Un role actif sur le marche canadien : gestion des plaintes concernant les produits, des preoccupations des parcs automobiles et soutien technique aux ventes. Repondre aux problemes techniques et assurer le suivi des nouveaux pneus de production jusqu'a leur acceptation par le marche. Collaborer avec les equipes internes et externes pour les former aux plaintes et aux processus lies a la garantie. Transmettre les resultats en temps opportun au systeme de garantie mondial.


Responsable de la surveillance et du maintien des processus, procedures et controles d'assurance qualite afin de respecter les normes de performance, de qualite et de securite etablies.


Service technique des produits : Fournir une resolution qualifiee aux questions techniques et/ou liees aux produits des utilisateurs finaux ; Consulter l'equipe locale des ventes et du marketing sur les questions/aspects techniques ; Offrir des formations techniques et des presentations a l'equipe de vente sur le terrain.


Garantie : Evaluer les pneus sous garantie dans les points de vente ; fournir une retroaction competente aux clients sur les modes de defaillance.


Fournir un soutien technique sur le terrain pour le rechapage et les solutions numeriques.


Suivi de la performance des produits : Fournir des echantillons de pneus et des informations pertinents au systeme d'alerte precoce de l'entreprise ; Evaluer, suivre et synthetiser les rapports de performance par rapport a la concurrence chez les clients.


Service client : Fournir une evaluation technique aux clients des flottes ; se deplacer avec le directeur des ventes de territoire et les responsables des grands comptes et/ou les responsables des ventes des concessionnaires de remplacement/flottes pour fournir un soutien technique ; evaluer et rendre compte des performances des nouveaux produits dans la region Amerique ; representer Continental sur les problemes techniques lies aux pneus chez les clients. Preparer et animer des presentations professionnelles pour les clients internes et externes, y compris la haute direction et les equipes de direction.


Ce poste est ouvert et l'IA n'est pas utilisee dans le processus de selection. Le salaire de depart estime est de 76 000 $ a 90 000 $, selon l'experience et le lieu de travail du candidat.






Your profile


WHAT YOU BRING TO THE ROLE

Relevant Bachelors degree or Equivalent 2+ years experience in the field of tire or vehicle technology, or 4+ years if no relevant Bachelors Degree Must be able to stack, unstack and handle Commercial Vehicle Tires and equipment Polished presentation skills; ability to instruct effectively English & French fluency Home office to be located near an airport Frequent travel (50+%) Ability to stack, unstack and handle commercial vehicle Tires and Equipment Valid drivers license and passport Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening. Continental is not able to pay relocation expenses for this opportunity.

ADDITIONAL WAYS TO STAND OUT

Customer service experience. Knowledge of tire manufacturing, testing or failed tire analysis experience Truck Tires Sales and/or R&D experience

CE QUE VOUS APPORTEZ AU POSTE

Baccalaureat pertinent ou equivalent Au moins deux ans d'experience dans le domaine des technologies des pneus ou des vehicules, ou au moins quatre ans si vous n'avez pas de baccalaureat pertinent Capacite a empiler, a desempiler et a manipuler des pneus et de l'equipement pour vehicules commerciaux Excellentes competences en presentation et capacite a donner des instructions efficaces Maitrise de l'anglais et du francais Bureau a domicile situe pres d'un aeroport Deplacements frequents (50 % et plus) Capacite a empiler, a desempiler et a manipuler des pneus et de l'equipement pour vehicules commerciaux Permis de conduire et passeport valides Autorisation legale de travailler au Canada requise. Nous ne parrainerons pas de visas de travail pour ce poste. Continental ne peut pas payer les frais de reinstallation pour ce poste.

AUTRES FACONS DE VOUS DEMARQUER

Experience en service a la clientele Connaissance de la fabrication de pneus, des essais ou de l'analyse de pneus defectueux Experience en vente et/ou en recherche et developpement de pneus pour poids lourds




Our offer


THE PERKS

Competitive wages and bonus Comprehensive benefit package for self and family RSP contribution Flexible work environment

LES AVANTAGES

Salaire et primes competitifs Programme complet d'avantages sociaux pour vous et votre famille Cotisation REER Environnement de travail flexible

Ready to drive with Continental? Take the first step and fill in the online application.






About us


THE COMPANY


Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of EUR39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.


Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world's largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites.

Keyfacts

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Job ID

REF83419G

Field of work

Marketing and Sales

Location

Montreal

Leadership level

Leading Self

Job flexibility

Remote Job

Legal Entity

Continental Tire Canada, Inc.