Job Description

Company Description
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of. Work That Matters, People Who Care.

WHAT'S THE JOB?
Reporting to the District Manager the Restaurant Manager is responsible for managing restaurant operations at our franchise owned Tim Hortons restaurant. This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. General Restaurant Manager, also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers.
Operational Leadership

• Oversee all day-to-day operations of the restaurant, ensuring efficient workflow, adherence to company standards, and a smooth guest experience.
• Manage opening and closing procedures, cash handling, inventory control, and compliance with food safety protocols.
• Ensure proper functioning and maintenance of restaurant equipment and facilities, reporting issues and coordinating repairs as necessary.

Team Management

• Lead, coach, and support all restaurant staff including Customer Service Team Members, Bakers, Shift Leaders, Shift Supervisors, and Shift Managers.
• Create and manage work schedules to ensure adequate staffing levels during peak and non-peak hours.
• Recruit, train, and onboard new team members while supporting the ongoing development of existing staff.
• Conduct performance evaluations, provide regular feedback, and implement corrective actions when necessary to uphold performance standards.

Customer Service Excellence

• Foster a guest-focused culture that ensures an exceptional and consistent customer experience.
• Handle escalated customer concerns or complaints with professionalism and a solutions-oriented mindset.
• Monitor speed of service, accuracy of orders, and overall guest satisfaction, making improvements where needed.

Financial Performance

• Achieve sales targets and manage controllable expenses such as labor, food cost, and supplies.
• Monitor daily, weekly, and monthly financial reports to identify opportunities for growth and operational improvement.
• Implement cost-control strategies without compromising service quality or brand standards.

Health & Safety Compliance

• Ensure all employees follow Tim Hortons' health, safety, and cleanliness standards.
• Conduct regular audits and training to maintain a clean, safe, and compliant restaurant environment.
• Maintain required documentation for inspections and regulatory compliance.

Brand Standards & Culture

• Uphold and enforce Tim Hortons' brand guidelines, service model, and operational excellence.
• Create a positive, inclusive, and respectful work environment that promotes team morale and employee retention.
• Represent the brand in the local community and build strong relationships with guests and vendors.

Qualifications
WHO ARE WE LOOKING FOR?

• High school diploma or GED (must be 18 years of age or older)
• Minimum of 1 year of experience in a food service management role
• ServSafe Manager Certification required
• Must be Tim Hortons Certified with in-depth knowledge of Tim Hortons products, standards, and operating procedures
• Proven ability to lead and motivate teams, delegate tasks effectively, and manage conflict with professionalism
• Strong organizational, problem-solving, and time management skills
• Action-oriented with a focus on achieving results and continuous improvement
• Excellent interpersonal and communication skills, including verbal, written, and active listening abilities
• Committed to upholding a respectful, team-oriented workplace environment

Additional Information
WHAT'S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.
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