Job Description

At Neo, we're reimagining everyday financial services from ground up and shaping the financial future for millions of people in Canada. We're a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a high-speed startup in a community of high-achieving dreamers and doers, set on innovating the best solutions.

Backed by world class investors, we've raised $299M and are one of a few Canadian tech companies that have reached 'unicorn' status - valued over $1B. Check out the full story .

The Team:

Neo Financial is looking for a full-time Tier II Analyst to join the team in Calgary or Winnipeg. Our Tier 2 team supports our Product and Operations teams by monitoring real-time transactions, events, and working with vendors behind the scenes to define problems and help resolve issues. The team digs into any escalated issues or incidents using a systemic problem-solving approach involving: data analysis tools, modeling, and logical thinking.

What you'll be doing:

• Triage a constant stream of challenging escalations from any and all departments at Neo (customer support, operations, finance, product, etc...)
• Investigate high-priority incidents and issues by digging into data including databases, log files, audit trails, and data dumps
• Develop a deep understanding of product workflows and how data moves between different software and support systems
• Interact with vendors and partners by asking questions, filing support requests, and providing sample data or examples
• Translate highly technical documentation into a mental model of how systems should work; use that knowledge to understand expected or desired behavior
• Manage vendor performance by holding vendors accountable within their performance expectations and SLAs
• Write detailed tickets, reports and summarize findings for stakeholders including software engineers, product managers, and executives

Who we're looking for:

• Motivated work owners who thrive with ambiguity, can dig into any problem, and troubleshoot any kind of technical issue
• Highly analytical minds that can find patterns, trace through calculations, and process through large data sets
• Experience with highly technical data analysis software tools
• Great verbal and written communicators, including technical writing and ability to debate or talk through complex scenarios
• Attention to detail, grit, perseverance, organization, and a persistent drive to grow and learn are critical
• Experience with SQL or a desire to learn and develop SQL skills

What will help you succeed:

• Experience with Root Cause Analysis, systematic problem solving and getting to the source of problems
• Database experience, Data Analysis experience, or experience with software system logs
• Constant curiosity and the ability to ask good questions
• Being able to say "I don't know, but I'll find out"

About applying with us:

At Neo, you'll be working with industry-leading technology that changes the way we live and redefines Canada's financial future. It's a serious deal, and we're building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's life. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We're a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.

Benefits of working at Neo:

Flexible Compensation Scenarios - the ability to choose your base salary and equity combination

Meaningful Equity - employees are owners. When the company succeeds, you do too

Extended Health Benefits - comprehensive health and dental coverage that starts on day one

Wellness Benefits - complimentary access to Headspace and FitOn Pro subscriptions

Paid Maternity & Parental Leave - company top-up and 100% benefits coverage while you're away

Modern Office Space - our newly renovated headquarters in Calgary and Winnipeg is prime for collaboration and innovation

Learning Events - all-company huddles, product demo days, guest speakers, and more

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.