Job Description

Tier 1 Technician

If you've got a desire to really help people, you're looking at the right job posting. We're in the business of saving days, restoring sanity, and bringing back those precious user smiles. Every complex problem solved brings someone, somewhere, a genuine sigh of relief. We want you to own the problem to resolution, not in a finders-keepers way, but as the tech detective who sees mysteries others can't crack.



While we appreciate brilliant solo performances, we're all about the team ensemble. You might be the one wrestling the complex issues, but we'll be in your corner with expertise, resources, and the occasional terrible tech pun.

What you'll be doing:

T

echnical

Excellence

: Tackle the technical puzzles that require experience and creative thinking

Customer Advocacy

: Deliver exceptional service while translating complex solutions into clear, actionable guidance

Solution Architecture

: Use your expertise to troubleshoot hardware, software, and yes, layer 8 issues (the humans)

Business Development

: Identify opportunities where additional services could genuinely help clients succeed

Knowledge Sharing

: Collaborate with teammates who, like you, chose IT because they love solving impossible problems

What we need:

Proven Experience

: Demonstrated success in senior technical support or similar roles where you've been the go-to problem solver

Communication Mastery

: Fluent in both technobabble and human--able to explain complex concepts without condescension

Resilience

: High tolerance for complexity, change, and the occasional "but it worked yesterday..."

Customer Focus

: Someone who genuinely enjoys helping people succeed with technology

Sales Acumen

: Ability to recognize when additional services would benefit clients (genuine value-adding)

Bonus points for:

Diverse Expertise

: Experience across multiple platforms, systems, and technologies

Community Involvement

: Active participation in tech forums, StackExchange, or professional communities

Continuous Learning

: Those hobby projects and certifications that show you're passionate about technology

Industry Knowledge

: Understanding of MSP environments, enterprise solutions, or managed services

Format Awareness

: Knowing the difference between .doc and .docx matters more than you'd think

Why work with us?

Meaningful Impact

: There's genuine satisfaction in solving problems that restore productivity and reduce stress

Growth Opportunities

: Complex challenges that will expand your expertise and career trajectory. We love promoting from within!

Supportive Environment

: A team that values collaboration, continuous improvement, and yes, appropriate humour

Professional Development

: Work with enterprise-grade tools and expand your skillset with our technology stack

Perks

Workspace

: Multiple monitors and standing desks because we understand that complex problem-solving requires proper tools. You'll have the command center setup you need to efficiently manage tickets and research solutions.

Location

: Our downtown Abbotsford office features abundant natural light and windows. We know IT professionals traditionally prefer dark server rooms, but you might discover this "daylight" thing is actually pretty nice--like a high-resolution, constantly updating screensaver.

Coffee Program

: Unlimited single-origin coffee sourced with the same attention to detail we apply to troubleshooting. Much like tracing a bug to its source code, there's satisfaction in a bean's journey from farm to cup. (Tea drinkers also welcome.)

Professional Growth

: As an MSP, you will have the opportunity to work with and experience many different types of technology.

Still reading? Here's the real talk:

What you're getting into:

+ Translating "it's broken" into actionable troubleshooting plans + Being the calm, knowledgeable voice when users are stressed + Solving puzzles that require both technical expertise and creative thinking + Building relationships with clients who will genuinely appreciate your expertise + Collaborating with a team that values both competence and humour

What we offer:

+ Complex challenges that will grow your skills + A supportive environment where asking questions is encouraged + Opportunities to make genuine impacts on businesses and people + The satisfaction of being really, really good at what you do

Fair warning:

You might discover you actually love coming to work, which could seriously upgrade your reputation from "typical cynical IT person" to "that tech expert who actually seems to enjoy their job."




Ready to join a team where your expertise is valued, your growth is supported, and your sense of humour is appreciated? We'd love to hear from you.