Job Description

Job Posting:

JOB TITLE:

Ticket Agent (Posting 2025-15)

LOCATION:

South Baymouth

POSTING CLOSES:

May 30, 2025 at 4:00 PM EST

START DATE:

June 9, 2025

TYPE:

Part Time, Seasonal, Contract (June to September)

REPORTS TO:

Terminal Supervisor

UNION:

Non-Union

SALARY:

$24.74 per hour

The Ticket Agent contributes to efficiently coordinating ticket receipts and vehicular traffic in the South Baymouth Terminal location and interacts professionally in dealing with passengers and their inquiries. The incumbent works closely with terminal Dock Persons to ensure the smooth, effective, safe, and efficient coordination of vehicular traffic and loading vessels.

KEY ACCOUNTABILITIES

The primary job duties and responsibilities of the Ticket Agent include but are not limited to the following:

Greet passengers, accept reservations, and distribute boarding passes. Coordinate passenger vehicular traffic with Dock Hands and ship crews to ensure the safe, efficient, and timely loading and unloading of vehicles on the vessel. Ensures compliance with all company policies, applicable laws, regulations, and good business practices. Opening and closing all terminal buildings and booths and arming/disarming security systems. Using the computer system to sell and process reservations and tickets, assisting passengers with online reservations. Customer relations activities, answering phones, emails and in-person inquiries about ferry operations. Balancing cash reports and cash float. Work as part of a team with dock hands, and vessel employees. Providing updates on visibility, current weather conditions or other information to the ferry. Reports any non-conformance issues to the Terminal Supervisor. Participate in operational drills exercise, including Monthly Health and Safety meetings Ensuring that the passenger count does not exceed the maximum capacity of the ferry. Using public announcements to direct passengers and vehicles. Ensuring that the Canadian Transportation of Dangerous Goods Act and Regulations are followed before goods are loaded onto the vessel. Administrative duties as assigned.

QUALIFICATIONS, EDUCATION, KNOWLEDGE, WORK EXPERIENCE, and SKILLS

EDUCATION AND EXPERIENCE

High school diploma or equivalent Marine Sector experience an asset. Customer service experience Experience with POS and reservation systems an asset Operate a PIN pad for payment transactions. Proficient in Microsoft Office and Excel

KNOWLEDGE AND SKILLS

Professional, friendly verbal communication; ability to listen and respond to passenger inquiries. Ability to work in a team environment. Attention to detail to ensure that passenger needs are addressed in relation to boarding and efficient loading of the vessel. Ability to handle stress and work under pressure. Competent computer skills to use the BookIt reservation system.

SAFETY SENSITIVE ENVIRONMENT

Zero tolerance for drugs or alcohol Personal Protective Equipment (boots, pants, eye and ear protective wear)

How To Apply?

Please upload your resume in PDF format.



We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women, indigenous peoples, persons with disabilities, and members of visible minorities to apply for our positions.



If you require any accommodations in the recruitment process please reach out to HR@ontarioferries.com to discuss, but please note that applications will not be reviewed or accepted via this email address.