Job Description

Canada, Ontario, Stouffville

Applications due: 18 Sep, 2025

Job Synopsis

The Assistant Manager directly supervises five staff, and partners with the General Manager to form the Management Team of the Thrift Shop. This salaried full-time position is responsible for the day-to-day operations of the thrift shop, overseeing the processes from receiving donations to retail sales. The primary focus of the Assistant Manager is supervising staff, ensuring efficient operations and a daily customer centric focus, leading to the achievement of production and sales goals.



This leadership role is integrated into all aspects of the shop, providing supervision, coaching, evaluation, support, training and development for staff along with hands-on, side by side support for receiving, sorting, pricing, merchandising, and sales.



MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers..



Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.

We thank all applicants for showing an interest in this position. Only those selected to move forward in our hiring process will be contacted.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required

Leadership:

Proven ability to provide leadership in a fast-paced environment, engaging the talents of volunteers and staff. Experience in managing, training and mentoring a staff team. Able to effectively deal with conflict in all areas of the shop (staff, volunteers, donors, customers). Ability to engage and influence others to achieve organizational goals. Ability to engage staff and volunteers in creating a positive, customer centric, welcoming atmosphere within the shop, balancing patience, creativity, humour, and energy. Ability to make quick and thoughtful decisions. Proven history of taking initiative, leading with creativity and flexibility.

Retail and Customer Service:

Proven leadership in a retail environment and/or warehouse environment. Excels in a fast-paced environment with the ability to manage competing priorities and deadlines. Ability to create and refine systems and processes for increased efficiencies. Ability to read and interpret financial data/reports and make actionable decisions.

Communication:

Excellent oral and written communication skills in English including reading, writing and analysis. Ability to communicate effectively with volunteers, staff, the public, and volunteer groups of all ages and backgrounds. Ability to communicate and enforce policies

General:

Bachelor's Degree (or equivalent education and training) and 3 to 5 years of related experience. Excellent organizational and relational skills with good attention to detail. Commitment to the operating principles of MCC Thrift and the values of MCC including a heart for justice and active peacemaking. Intermediate working knowledge of MS Office programs including Excel, Outlook, Word and general comfort with computers. Ability to learn and adopt new software. Required to work non-standard hours, including evenings and Saturdays. Abie to lift 50 lbs. and exert 11 to 25 lbs. of force frequently. Able to spend 6 or more hours of intermittent standing or walking in a standard workday. Abie to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary. Able to attend meetings at 50 Kent Avenue in Kitchener approximately 4 times per year.

Preferred

Experience in the second-hand market with an awareness of regulations regarding selling donated goods. Knowledge of sustainability practices and waste reduction. Working knowledge of provincial health and safety legislation

Key Responsibilities

General

Oversee daily operations of the shop including opening and closing; supervise cash needs for float, banking and deposits. Ensure customer, donor and volunteer experiences, as well as daily operations, are in line with MCCO Thrift Network guidelines and strategic goals. Provide supervision, coaching, evaluation, support, training, and development for staff, including co-op students and interns. Oversee all processes from receiving donations to selling on the retail floor, ensuring production quotas and sales targets are met and rotation / storage of product is done efficiently and safely. Work with Thrift Team Members to determine what items should / should not be received, keeping control of incoming donations and assessing production volumes as needed. Work with staff and volunteers to assess workroom/retail layout and efficiencies and make improvements as needed. Oversee Point of Sale, tagging, and cash terminals, troubleshooting and documenting issues when necessary. In partnership with the General Manager, develop and monitor shop budgets, tracking key indicators, spending, revenue, trends, etc. and managing sales growth. Host after hours groups and tours along with General Manager and/or Volunteer Coordinator. Provide back-up support for the General Manager, and Team Members in their absence or as needed, including opening, and closing of the Thrift Shop (cash registers, daily reconciliations, etc.). Take responsibility for all shop operations in the absence of the General Manager.

Health & Safety

Be proactive in maintaining clean workspaces that meet health & safety standards, in the workroom and on the retail floor. Proactively support staff and volunteers with reminders of proper lifting techniques, and the provision of tools to help with heavy lifting. Ensure the safe daily operation of the shop, including special events. Keep well informed of legislation and regulations relating to safe donations (e.g. Health Canada, municipal and provincial laws relating to waste management and recycling, chemical handling, electronic waste program, etc.) and implement safe systems for handling. Ensure staff comply with the risk management policies and procedures and foster a culture where risks are identified and mitigated.

Other

Ensure employees adhere to company policies and legal regulations. Perform other job-related duties as assigned, including assisting with special events and projects as needed. Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Days. Participate in a local faith community, being willing to use your personal gifts within this community. Model nonviolent peacemaking through respectful daily interactions with staff and the public. Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and the marginalized. Serve as a brand advocate and ambassador for MCC mission and values in every interaction with customers and donors, being proactive in promoting positive public, staff, and volunteer relations.

Start Date

21 Oct, 2025

Salary Details

Base salary: $59,527. This role starts on day 1 with a company paid benefit package

Benefits

Group benefits package is employer paid: supplemental medical/dental/vision, life insurance, AD&D, global medical assistance, EAP, and RRSP contributions matched - starts on day one.



LTD premiums are the responsibility of all permanent, salaried positions. These are the responsibility of the team member and are paid through salary deduction.

Location Description

This role will work out of the Stouffville Care & Share Thrift Shop, 33 Ringwood Dr., Stouffville Ontario