Job Description

We are seeking a Terminal Manager to lead transportation operations across our Vancouver and Kelowna terminals, ensuring safe, efficient, and reliable service. This role is accountable for compliance, operational performance, and customer satisfaction while fostering a culture of safety, teamwork, and continuous improvement. Reporting to the Director, the Terminal Manager drives excellence in daily operations, employee engagement, and long-term growth.

Key Responsibilities

Safety & Compliance

Promote a safety-first culture and lead health, food safety, and compliance initiatives. Ensure adherence to regulations, HACCP, QMS, and company policies. Manage safety training, incident prevention, and driver/equipment compliance.

People Leadership

Lead, coach, and develop terminal staff to deliver strong results. Oversee staffing, scheduling, performance, and succession planning. Build positive union relations and partner with HR on employee matters.

Customer Experience

Ensure service standards and customer SLAs are consistently met. Partner with Customer Service, Business Development, and the Director to address needs and drive retention. Resolve service issues and manage claims with professionalism and urgency.

Operational Excellence

Manage budgets, KPIs, and P&L accountability. Monitor and improve daily terminal and fleet operations. Optimize resource utilization and implement process improvements. Lead cross-functional initiatives, training, and projects to support innovation.

Qualifications

5+ years of leadership in LTL, courier, or fast-paced logistics operations. Bachelor's degree in Business, Logistics, Operations, or related field. Strong leadership, coaching, and problem-solving abilities. Proven track record in safety, compliance, and operational performance. Excellent communication and relationship management skills. Experience in unionized environments and familiarity with transportation technologies preferred. Ability to travel up to 25%.

Pay Range:$91,400.00 - $142,700.00
Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.


(English version linked at the bottom of the page)