Job Description

Tenant Services Manager

Job ID

243748

Posted

23-Oct-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

Toronto - Ontario - Canada

About The Role:

As a CBRE Tenant Services Manager, you will supervise a team responsible for the coordination of a variety of departmental and financial activities.


This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

What You'll Do:

Coordinate and manage the team's daily activities. Establish work schedules, approve time off, assign tasks, and cross-train staff. Partner with marketing team for event coordination, partner with vendors and various departments for event logistics and set up. Staying after hours for events may be required at times. Work closely with leasing team and coordinate move-ins/move-outs. Manage contracts and participate in RFP process. Work with multiple Market Leaders to identify opportunities to improve service delivery to customers. Verify the database of management and leasing contract information is accurate and up to date. Review and approve vendor invoices, billings, expense reports, accounts receivables, and contract execution process. Ensure service and support provided by the team is consistent and timely. Responsible for review of data integrity across systems. Ensure compliance with company policy, real estate law, and state and federal guidelines. Assist with the development of best practices, policies, procedures, and initiatives to support operations. Train new team members on policies, procedures, processes, administration, and governance. Direct the client termination process. Participate in the Asset Services internal audit process.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. Requires the ability to explain complex concepts or sensitive information. Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with a master- level inquisitive mindset. Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Why CBRE


When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values -- respect, integrity, service and excellence -- and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.


Applicant AI Use Disclosure


We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.


About CBRE Group, Inc.


CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity Statement:

CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)