Job Description

About Us

Ballenas Housing Society (Ballenas) is a non-profit charitable organization who develops and operates inclusive housing communities appropriate to supporting tenants in achieving and maintaining stability and wellbeing. Visit https://ballenas.ca for more information.

NOTE: ONLY CANADIAN CITIZENS OR THOSE WITH PERMANENT RESIDENCY WILL BE CONSIDERED

- Tenant Coordinator

Job Summary

Reporting to the Manager, Housing Operations and in accordance with Ballenas' mission, strategic direction, principles and policies, the Tenant Coordinator is responsible for complying with the Residential Tenancy Act and administering all tenant related matters such as tenant agreements, notices, professional correspondence, rent calculations and arbitrations.

Key Responsibilities

Ensure tenant compliance with rental agreement terms and conditions including adherence to building rules and regulations

Monitor, receive and record rent payments; conduct regular (annual and as required) rent reviews; calculate rent increases confirming rent-geared-to-income (RGI) within BC Housing guidelines; ensure all tenant payments are collected and processed from all office drop off locations

Respond and resolve tenant issues and complete required reporting; ensure efficient and effective administrative processes compliant with the Personal Information Protection Act and Residential Tenancy Act of British Columbia

Provide support reviewing tenant applications, scheduling appointments, interviewing prospective tenants, completing background checks and income verifications

Manage tenant relationships to increase understanding, ensure effective communication, and minimize complaints, address tenant concerns in a timely and satisfactory manner

Manage maintenance related requests and create workorders; coordinate with maintenance team to ensure tenant awareness and compliance with required property activities and operations including unit inspections, repairs and building security

Maintain tenant and emergency contact information; prepare correspondence, emails, letters and notices to tenants as well as informational signage; ensure timely communications delivery

Maintain regular communication with team members to ensure work is on track to meet departmental goals; attend regular team meetings

Prepare all required documentation and effectively participate in arbitration hearings

Recognize and appropriately respond to emergency situations in accordance with Ballenas policies and procedures

Perform other duties as required and assigned

REQUIRED QUALIFICATIONS

Education / Experience

Post secondary degree in business field

plus

a minimum of 3 years' experience working with tenants

OR an equivalent combination of education and work experience.

Knowledge

Thorough knowledge of the BC Residential Tenancy Act, the Human Rights Act, and Personal the Information Protection Act

Working knowledge of housing operations, tenant communications, data and document management

Working knowledge of property management and inventory tools/software

Knowledge of MS Office Suite including proficiency and property management software

Skills / Abilities

Understand and carry out oral and written instructions and maintain records

Effectively organize and prioritize the work of staff and resources

Exceptional customer service; superior interpersonal communication (oral and written), collaboration, problem solving, and organizational abilities; proven abilities in customer service and conflict resolution

Model positive, professional communication with tenants and team members; maintain present, patient, calm and active listening, focusing on logical problem solving and de-escalation strategies

Work independently and as part of a team with effective time management

Exercise excellence in judgement, authority and initiative

Demonstrate professional standards of personal conduct, accountability, and competence

Maintain cooperative working relationships with leadership teams, staff, and tenants

Demonstrated experience working directly with vulnerable populations including seniors and persons with mental and physical disabilities, addictions issues and low literacy

Working Conditions

Office work

Other Requirements

Access to a personal and reliable vehicle; valid driver's license, and a clean driver's abstract

Passing Criminal Record/Vulnerable Sector verification

The above statement is a general description of the principal functions of this position and is not a detailed description of all job duties.

Job Types: Full-time, Permanent

Pay: From $29.44 per hour

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care
Education:

Bachelor's Degree (required)
Experience:

demonstrated housing or tenant: 3 years (required)
Work Location: In person

Application deadline: 2025-11-07