Job Description

About the Role:

Reporting to the Manager of Capital, the Tenant and Property Specialist will be responsible for providing strategic tenant management, tenant relations, and lease enforcement. This position focuses on preventing tenant evictions and enhancing the quality of life for tenants by addressing community issues. The Tenant and Property Specialist develops and maintains cooperative relationships among community agencies, staff, funders (ROP), and tenants. Additionally, they actively participate in building a sense of community and coordinate related activities for tenants.

Duties and Responsibilities:

Tenant Resource and Guidance

Act as a resource for tenants, community agencies, ROP and staff Provide guidance to tenant service coordinators, facilities staff, and student placements on housing and tenancy policies

Individual Plans and Support

Support in collaboration with clinical supports individual plans for tenants at risk of eviction, coordinating additional supports if needed Liaise with community agencies, internal staff, community stakeholders to develop and negotiate plans

Community Building Engagement

Provide support and guidance for (building) initiatives Support, plan, coordinate, and facilitate building events and workshops in collaboration with clinical supports and community development Support tenant associations, community members, and activities through funding proposals and implementation

Lease Management and Legal Proceedings

Manage tenancy matters related to lease agreements, including mediation, referral services, and crisis intervention Investigate lease infractions, take legal action when required, and prepare notices to vacate and landlord and tenant board applications Receive rental payments and record as needed Administering and managing tenancy issues, including filing applications and representing the organization at Landlord Tenant Board (LTB) hearings on behalf of SHIP

Community and Tenant Support

Provide ongoing communication to tenants regarding projects and address concerns before, during, and after completion Facilitate and coordinate activities/initiatives to support SHIP's housing plan Overseeing rent collections, counseling tenants on their rights and responsibilities, and addressing tenant complaints in accordance with policies

Community Liaison and Representation

Participate and represent the department in meetings with agencies and community groups Liaise and consult with community agencies and other staff to contribute to community capacity building and support tenant health and well-being

Documentation and Reporting

Assist tenants with completing forms, surveys, and other documentation (if needed) Provide summary reports to management Document rental payments and provide receipts Document as needed within Yardi/CRMS as required Processing housing applications, managing tenant files, and ensuring effective communication with tenants Preparing monthly reports for management, maintaining communication with the Tenant Relations Manager and Property Service Manager, and collaborating with maintenance staff on tasks such as tenant move-ins/outs and damage assessments Perform additional duties as required/delegated by Management

Qualifications

:Post education in Social Sciences, Business Administration, Property Management, Finance, or equivalent Minimum of 3-5 years of experience in property management or property administration Understanding of the Housing First philosophy Experience working with vulnerable populations Experience in residential, or commercial property management is preferred Demonstrated experience in lease administration, tenant services, and financial management Thorough understanding of property management principles, leasing procedures, and landlord-tenant law Proficiency in property management software and financial management tool Knowledge of building codes, zoning regulations, and maintenance standards Familiarity with budgeting, forecasting, and financial reporting Exceptional organizational and time management abilities Ability to prioritize tasks, manage multiple properties, and meet deadlines Attention to detail in maintaining property records, lease agreements, and financial document Proven ability to identify and resolve property-related issues promptly Creative problem-solving skills to address maintenance issues, tenant complaints, and other challenges Strong interpersonal skills Capacity to make strategic decisions and manage resources efficiently Responsive and proactive approach to addressing tenant concerns and inquiries Certified Property Manager (CPM) designation preferred Additional certifications such as Certified Apartment Manager (CAM) or Facilities Management Professional (FMP) could be beneficial Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.) and Yardi A valid Ontario Class "G" Driver's license and a vehicle with adequate insurance coverage is required

Working Conditions and Physical Requirements:

Day shifts 8:30am-4:30pm (Monday - Friday) with the ability to work excess/overtime hours where required Able to work well with internal and external clients Able to drive, walk (site locations) regularly Able to sit for prolonged periods of time Able to answer and communicate telephone calls and general computer use Computer screen use (multiple screens if applicable) for prolonged periods of time Able to lift up to 15lbs (product, documents, etc.) Vehicle travel to sites for visits

About Us

Services and Housing In the Province (

SHIP

) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.


Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.


Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility

SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.


As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable process

Application Instructions

Interested candidates are encouraged to apply before June 6, 2025

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision

Quality Housing, Quality Services, Quality Lives

Our Mission

To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture

Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment

People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:


Competitive Salaries with Annual Performance Reviews


Comprehensive Health Plans


Group RRSP (5% Employer Contributions)


12 Paid Health & Wellness Days


10 Paid Vacation Days


3 Paid Personal/Floating Holidays


Generous Parental and Family Leave


Learning and Development Opportunities


Travel Allowances


Employee Assistance Program


Company Culture to be Proud of


Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff, and Families

4,000+

Clients and Residents served annually

17

Programs and Service offerings in Southern Ontario

300+

Dedicated, Respectful, Compassionate and Professional Employees

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices




Monday-Friday 8:30am-4:30pm

NON-UNION | 37.5 hours per week