Job Description

About us

We are professional and agile.

Our work environment includes:

Modern office setting Growth opportunities
Reporting to the Team Lead of the department, the Tenancy Relations Advisor coordinates tenancy operations for the Society. The Tenancy Relations Advisor is responsible for tenant relations and administering all aspects of residential tenancy services for affordable and subsidized rental properties within an assigned portfolio. Functions include all tenancy relations including tenancy administration, inspections, and liaising with maintenance and support staff as well as community partners. The Tenancy Relations Advisor works within a collaborative staff team to provide an exceptional seamless service to our tenants and community stakeholders.

KEY DUTIES AND RESPONSIBILITIES:

Reviews tenancy applications and coordinates tenant selection procedure.

Coordinates rent setting (affordable units), conducts income verifications and calculations of rents, and enters tenancy information into system.

Maintain Tenancy rent and chargeback payments and inquiries.

Conducts showings, move in and move out procedures.

Administers tenancy agreements and all related individual and building notices per policy.

Facilitates monthly rent collection and arrears procedures.

Conducts routine property inspections for damage, maintenance and safety standards.

Works closely with administrative staff with respect to system data entry, filing and correspondence.

Acts as liaison with maintenance staff to address property deficiencies, vacancies, and with safety testing.

Respond to and Address tenant breaches, conflicts and complaints.

Mediates disputes as applicable.

Ensures compliance with applicable regulations.

Coordinates with ISW assistance with resources tenant households.

Ensures security of the Society's assets, tenant files, receipts and deposits.

Maintains confidentiality of the Society's records, files, and tenant information by securing these items in a locked drawer or cabinet.

Policy and procedural input and communications.

Prepares and communicates tenancy orientation materials.

Conducts and administers end of tenancy procedures.

Responds to emergency situations, as required.

Other related duties

SKILLS & QUALIFICATIONS:

A Certificate and two-years experience in a similar position.

An equivalent combination of education and experience will be considered.

Knowledge of Residential Tenancy Act and BC Housing Regulations.

Successfully complete and maintain Criminal Record Clearances.

Maintain a valid driver's license and provide a driver's abstract annually.

Must have a personal vehicle for work use.

ADDITIONAL COMPETENCIES:

Must have strong computer skills and experience, M/S Office and management information systems experience and aptitude essential.

Excellent verbal and written communication and conflict resolution skills.

Attention to detail and numeracy skills,

Ability to deal with the public and to maintain courteous, professional conduct with the tenants, public, employees, and volunteers.

Experience with tenancy arbitrations or other dispute resolution mechanisms.

A thorough appreciation, awareness, working experience and sensitivity of Indigenous history and culture, as well as a thorough understanding of the complexities of working with diverse populations.

Ability to maintain confidentiality.

Strong empathy and listening skills.

Complete conflict of interest declarations.

High level of professionalism and positive attitude, as agent of the Society are essential,

Sustained learning and development, integrity, transparency.

Ability to work respectfully, knowledgeably, and effectively with Indigenous people.

Acknowledging, and striving to understand, embrace and collaborate towards supporting positive changes for the organization and the self-determination of the individuals and families the organization serves.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 35 per week

Additional pay:

Overtime pay
Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off RRSP match Vision care
Schedule:

Day shift Monday to Friday
Work Location: Hybrid remote in Prince George, BC