Job Description

Job Category: Slots & Gaming
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Position Summary
Under the direction of the Slot Supervisor(s), this position is responsible for providing exceptional guest services on the gaming floor. Must be collaborative, must excel at multi-tasking and must display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. Above all else, must embrace and be aligned with Casino Nova Scotia's culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities

• Working in an assigned area, greets and interacts with guests
• Provides guests with change for playing slot machines
• Completes jackpot pay-outs, completes TITO paper fills
• Maintains the security of the assets on the Casino floor
• Keeps up to date with current and upcoming promotions and launches
• Knowledgeable of all aspects of the Players Club Program
• Encourage new Players Club sign-ups and communicates the value of the program
• Go the extra mile for our guests with friendly service and thoughtful gestures that create lasting connections
• Execute promotions on the gaming floor
• Responsible for issued keys and float
• Complies with all slots policies, procedures, regulations and controls as well as policies outlined in the employee handbook
• Have weekend shifts 10pm to 8am Friday and Saturday on a regular basis
• Finds ways to play; you are serious about work, without being serious in your demeanour
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day

Education and Qualifications

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• Minimum Grade 12 or equivalent is required
• Certification as a Slot Service Representative with the AGD is required upon hiring- training provided
• Satisfactory attendance is required
• Proven ability to handle cash accurately
• Demonstrated effective interpersonal and communications skills is required
• Proven strong customer service skills for the delivery of outstanding guest service is required
• Proven ability to work well in a team environment is required

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games with.....is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!