Job Description

The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus

Responsibilities:

Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents Operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre Assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures Work on rotating shifts, including nights, weekends and holidays, and overtime as required Have scheduling flexibility for alternate shift assignment Communicate clearly and precisely under demanding conditions Complete regular training and maintain and follow internal operating policies and procedures Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust Other duties as assigned

Requirements:

Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset Experience in relevant software applications (Computer Aided Dispatch Software, Microsoft Word and Excel) Ability to comply with NFPA 1225 Public Safety Telecommunicator I & II standards Current certification in Standard First Aid and CPR Level C Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with minimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills Work harmoniously with others in a close environment Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge, Brock Township, Clarington, Ajax, Pickering and area thoroughfares and cross streets, railways, schools, major structures, etc.

The schedule as a Float Dispatcher is subject to change based on operational need.


As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.