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Temporary - Full Time Customer Service Expert (REMOTE)

ALDO Group Head Office Montreal, Quebec (Remote) Full-Time

Job Details

Job Title: Temporary - Full Time Customer Service Expert (REMOTE)

Department:

Looking to unbox your full potential? STEP UP with the ALDO GROUP.

WE\'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING

The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO

STEP UP EXPERIENCE

• Recognition programs to showcase your talent!
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Summer Fridays (because Summer is for fun)
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation and free parking
• On-campus gym with access to a trainer
• Flex schedules and telecommuting
• Sick days
• Attractive total compensation!

YOUR ROLE

Are you looking for a new opportunity? Let\'s shape our future together!

WE\'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING

The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

The ALDO Group is committed to diversity and inclusion, not only now, but in the long term. We strongly encourage Aboriginal people, racialized, have disabilities, come from gender and sexually diverse communities, and/or have intersectional identities to apply for employment. At the ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability. #WeAreALDO

ALDO GROUP ASSOCIATE PERKS

• Recognition programs to showcase your talent!
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Summer Fridays (because Summer is for fun)
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation, carpooling network and free parking
• On campus gym with access to a trainer
• Attractive total compensation!

Job Title

Temporary - Full Time Customer Service Expert (Remote)

Department

Customer Contact Center

Location of the Head office

905 Hodge, Ville Saint-Laurent

Job Overview

Reporting to the Team Leaders of the Customer Contact Centre, the Customer Service Expert will accompany our customers on their shopping journey to deliver an exceptional and memorable experience. Your focus will be to serve as the customers\' primary point of contact on calls and properly document every customer\'s interaction. You will have a major impact by helping with all purchase needs and post-purchase service-related inquiries while building and cultivating relationships with customers to drive brand loyalty.

The ALDO Group will provide the following equipment: laptop, keyboard, screen, headset, and mouse. You must have a dedicated working area or a separate room, far from any distractions with a stable high-speed internet connection.

Hours of operation (closed December 25 & January 1)

Monday-Friday: 9:00 am to 8:00pm EST

Saturday: 9:00am to 5:00pm EST

• (will be extended for Black Friday/Cyber Monday & post purchase weeks)

Start date

November 13, 2023

End date

January 12, 2024

Salary

$18.00 per hour plus bonus at the end of contract

Schedule

Monday to Friday 10:00am to 6:00pm EST OR Monday to Friday 11:00 to 7:00pm EST

Will be required to work on December 26-27-28-29 from 9:00am to 5:00 pm EST

Additional hours will need to be updated during the extended Operational Hours for Black Friday/Cyber Monday & post purchase week.

Responsibilities:

• Serve as the customers\' primary point of contact on chats, incoming calls, emails and properly document every customer\'s interaction for ALDO customers for North America.
• Handle and own customer purchase need & post purchased issues from start to finish with the mindset of CUSTOMER FIRST.
• Document all interactions in our Customer Relation Management Platform while following the established processes.
• Deliver an exceptional and memorable experience while building and cultivating relationships with customers to drive brand loyalty.
• Be an expert at product knowledge, procedures & meet or exceed Key performance metrics
• Collaborate and actively participate in team meetings and with the Team Leaders
• Be an ambassador for the ALDO Group and represent the company culture and values of Love, Respect, and Integrity in a positive manner.

Training Requirements:

• Training will be done via online classes using Microsoft Teams
• Must be available to attend an initial training from November 13, 2023, to November 17, 2023 from 10:00am to 6:00pm EST (no exceptions)
• Must complete with success (85%) knowledge quizzes and final test throughout the
• May be required to study/review material outside the training hours as needed

DO YOU HAVE THE PROFILE WE\'RE LOOKING FOR?

To qualify for this role, you must have\xe2\x80\xa6

• College degree
• 1 to 3 years\' experience in the retail industry or in customer service.
• Call Center and CRM Tool experience is an asset.
• Strong spoken and written communication in English, with the ability to communicate complex concepts in an effortless way while adapting to the customer.
• An outgoing & caring personality with a passion for exceptional and memorable customer service.
• Strong Computer skills, work ethic, autonomy, and flexibility.
• Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to \xe2\x80\x9cthink on their feet.\xe2\x80\x9d
• Team player with proven ability to prioritize, organize and multi-task with excellent attention to detail and priorities.

To be a great fit, you must\xe2\x80\xa6

• Thrive in a customer service, fast paced
• Be a positive, empathetic, team player with a friendly
• Ability to take ownership and independently resolve customer situations while being
• Natural passion for helping customers while being proactive and exceeding
• Be passionate about fashion retail and have a good business sense

Do not wait any longer, apply now, we want to meet you!

WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.

Present in more than 100 countries, the ALDO Group has established itself with strong brands: ALDO/ALDO Accessories, Call it Spring and Globo. Guided every day by its purpose "A journey to create a world of love, trust and belonging", the organization is simply unique. What makes our culture so one of a kind is our people\'s passion for innovation, excellence, craftsmanship, entrepreneurship, and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity.

Don\'t wait any longer: STEP UP with us. We want to meet you!

WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.

Present in more than 100 countries, the ALDO Group has established itself with strong brands:

,

and

. Guided every day by its purpose \xe2\x80\x9cA journey to create a world of love, trust and belonging\xe2\x80\x9d, the organization is simply unique. What makes our culture so one of a kind is our people\'s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity!

Job Requirements:

To qualify for this role, you must have\xe2\x80\xa6

• College degree
• 1 to 3 years\' experience in the retail industry or in customer service.
• Call Center and CRM Tool experience is an asset.
• Strong spoken and written communication in English, with the ability to communicate complex concepts in an effortless way while adapting to the customer.
• An outgoing & caring personality with a passion for exceptional and memorable customer service.
• Strong Computer skills, work ethic, autonomy, and flexibility.
• Self-starters who are comfortable taking initiative

Keen problem solvers with a unique ability to \xe2\x80\x9cthink on their feet.\xe2\x80\x9d * Team player with proven ability to prioritize, organize and multi-task with excellent attention to detail and priorities.

To be a great fit, you must\xe2\x80\xa6

• Thrive in a customer service, fast paced
• Be a positive, empathetic, team player with a friendly
• Ability to take ownership and independently resolve customer situations while being
• Natural passion for helping customers while being proactive and exceeding
• Be passionate about fashion retail and have a good business sense

Do not wait any longer, apply now, we want to meet you!

WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.

Present in more than 100 countries, the ALDO Group has established itself with strong brands: ALDO/ALDO Accessories, Call it Spring and Globo
Guided every day by its purpose "A journey to create a world of love, trust and belonging", the organization is simply unique
What makes our culture so one of a kind is our people\'s passion for innovation, excellence, craftsmanship, entrepreneurship, and diversity, as well as their empathy and friendliness
In addition, our associates all have an insatiable curiosity.

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Job Snapshot

Employee Type Full-Time

Location Montreal, Quebec (Remote)

Job Type Customer Service

Experience Not Specified

Date Posted 09/04/2023

Apply to this job. Think you\'re the perfect candidate?

Job Details

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Aldo Group