Job Description

December 18, 2025Posting #25.080 Temporary Attendance Support Program Officer (MM4 - under review) - 2 positions

Human Resource Services

Applications from employees of the Waterloo Region District School Board (WRDSB) as well as external applicants will be considered.

Waterloo Region District School Board (WRDSB) serves approximately 65,000 students in 123 schools, as well as alternative and continuing education sites. WRDSB is committed to creating learning environments that support the achievement and well-being of all students through partnering with staff, parents, families, caregivers and communities to promote success in learning and life. Additional information regarding the Board is available on the Board's website at www.wrdsb.ca.

Under the supervision of the Executive Manager, Human Resources, the Attendance Support Officer is primarily responsible for assisting and coaching Board Leaders in the administration of supportive medical absence management programs and procedures in order to ensure that absences are managed in a way that optimally supports our employees as well as operational requirements.

The successful applicant for this Mid-Management Level 4 position (salary range of $99,987-$116,390 - under review) will be working 35 hours per week, 12 months per year, effective as soon as possible to August 2028 with the possibility of becoming permanent.

Responsibilities:

Serve as the subject matter expert for the Board's attendance support program Offer guidance and information to Principals and Managers to effectively navigate the absence process. Oversee and facilitate the attendance management program and processes by suggesting improvements to work processes, with a focus on mitigating costs associated with excessive absenteeism. Collaborate with the Employee Relations and Employee Wellness teams to determine necessary courses of follow up and communication with Leadership. Monitor claims management activities and produce analytical statistics and information to aid in identifying trends through a variety of HR systems. Assist in review and update of documentation for processes and procedures Develop, implement and manage training for system leaders on practices and processes pertaining to attendance processes and procedures. Function within the context of a broad range of technical-based internal policies and external legislation to inform decisions and actions Manage reputational risk by ensuring that information remains confidential and financial risks by monitoring sick leave absences and ensuring adherence to policy provisions Mitigate risk by ensuring all documentation requirements are complete, valid and collected and stored in accordance with best practices Analyze, design, and create reports and queries using Structured Query Language (SQL) database structure for the development of reports and data visualization for system partners. Create and analyze complex reports for various employee programs and sick leave data that is used to guide programs Research, recommend, design, and implement best practices for attendance management procedures and processes Adjudicate medical to determine whether the absence falls within the scope of the ASP Performs other related duties as assigned

Qualifications:

University degree or college education in a relevant field such as Human Resources Management, Industrial Relations, Business Administration, Law, Psychology, Kinesiology as approved by the Board. Individuals who possess an equivalent combination of education and experience may also be considered CHRP designation or in progress, or Certified Disability Management Professional or equivalent experience and training. Preference is given to incumbents with at least three (3) years of relevant experience Comprehensive knowledge of human resources practices and processes, collective agreements, and legislation specific to Human Rights Code, Ontarians with Disabilities Act, Employment Standards Act, Freedom of Information and Privacy Protection Act Ability to manage highly sensitive issues related to health or personal circumstances with a high degree of confidentiality Strong interpersonal skills with the ability to build rapport, establish trust, and resolve conflicts through negotiation and mediation Strong analytical skills with the ability to interpret and analyze complex situations Preference will be given to applicants who possess advance knowledge of Excel and SQL report writing/data extraction and experience with data visualization applications - such as PowerBI

Candidates are asked to electronically submit a copy of their covering letter and resume, quoting posting #25.080 - Temporary Attendance Support Program Officer, no later than 4:00 p.m. on Wednesday, January 14, 2026 to Laurie Pett, Human Resources Officer at management_resumes@wrdsb.ca.

The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.

We actively encourage application from members of groups with historical and/or current barriers to equity, including, but not limited to:

First Nations, Metis and Inuit peoples, and all other Indigenous peoples; Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; Persons with visible and/or invisible (physical and/or mental) disabilities; and Persons of marginalized sexual orientations, gender identities, and gender expressions.
We will make any appropriate accommodation based on any of the human rights protected grounds, to support candidate participation in the hiring process.

Upon request, we will provide reasonable accommodations in the hiring process to support applicantswith disabilities.

While we appreciate all applications, only those selected for an interview will be contacted.

No phone calls please.

Scott Miller
Director of Education and Secretary

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: $99,987.00-$116,390.00 per year

Work Location: In person