Job Description

Temporary Program Coordinator, CISMBC Emergency Health ServicesVancouver, BC (Hybrid)Temporary, Full Time, Non-ContractBC Emergency Health Services (BCEHS) is hiring for two Temporary Program Coordinator, CISM.One position will end March 30, 2025, and one will end October 31, 2025.Role SummaryReporting to the Manager, Critical Incident Stress Management (CISM) Program, the Program Coordinator is responsible for coordination of projects, and general program coordination and administration supporting employee mental health and wellbeing through the CISM program at BCEHS.In this role, you will be actively involved in the planning, development, coordination, and evaluation of events and projects and related to supporting the mental health and well-being of BC EHS staff. You will support team efforts with internal, external, partners to improve the quality and accessibility of mental health services. You will be responsible for coordinating multiple projects of varying size and scope in a complex and changing multidisciplinary environment.If you consider organization, collaboration and communication among your super powers, and are passionate about helping to provide mental health and wellbeing services and support to your colleagues across the province, please apply today!What you\xe2\x80\x99ll do

• Coordinates the execution of projects, assuring they are done in an efficient manner, that they adhere to project protocols, that they conform to applicable institutional and ethical policies and procedures and privacy legislation, and that they are completed within the required timelines.
• Identifies, collects, and analyzes relevant information relating to current projects, and provides input and recommendations to CISM Manager and project/program team for development, implementation, analysis, dissemination of findings, and policy/practice implications.
• Assists with the dissemination of information and knowledge related to projects and key programs and initiatives under the identified mandate areas through a variety of vehicles to internal and external stakeholder groups.

What you bringQualificationsA level of education, training and experience equivalent to a Bachelor\xe2\x80\x99s degree plus five (5) years recent related experience or equivalent work-related experience in a mental health, healthcare, social services, government, or community organization.Understanding of and practical skills in project coordination/management, research and evaluation.Skills & Knowledge

• Adept using relevant computer software applications including Microsoft office, desktop publishing, web content management, accreditation portal software at an advanced level; internet search engines, websites, and navigation
• Working effectively and collaboratively with a wide range of internal and external stakeholder groups in a demanding and dynamic environment including sound negotiation, conflict management and consensus-building skills, and excellent oral and written communications skills
• Qualities including creativity and innovation, sound judgment, tact and diplomacy
• Provides complex decisions to individuals both verbally and in writing while actively listening and addressing any questions or concerns
• Develops supportive and collaborative relationships with clients by showing compassion and maintaining transparency
• Participates in the expansion of mental health programs available to clients
• Coordinates the execution of projects and prepares reports for executives relating to mental health programs in a timely manner
• Coordinates, recruits, and vets a network of clinical counsellors and psychologists for the Critical Incident Stress (CIS) program
• Organizes and analyzes statistics for the CIS clinical network
• Creates policies and guidelines related to billing and clinical sessions for clients based on client-centered feedback
• Conducts follow-up emails and phone calls, reviews applicant qualifications, organizes interviews, creates contracts, investigates client/clinician concerns, writes policy, and onboards/offboards clinicians
• Utilizes organizational skills to manage changing priorities and unexpected interruptions by adding time buffers into the calendar and workback schedules
• Maintains open communication with the team to ensure alignment on priorities and make necessary adjustments
• Updates calendars and workback schedules when a priority changes to ensure timely completion of tasks and meeting performance objectives
• Engages with clients undergoing emotionally challenging situations by establishing rapport, prioritizing professionalism, empathy, and support
• Diffuses conflict by remaining calm, validating clients\' experiences, and providing a non-judgmental environment
• Creates content for internal/external newsletters to effectively communicate changes to clients and stakeholders

Indigenous Cultural Safety and Diversity

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Site Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San\'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.Core Competencies

• Demonstrates Character: Models personal and organizational values and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

What we do(BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority ( ). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.What we bringEvery PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness and development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honor the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time, Non-ContractSalary Range: $ 62,239 - $89,469Typical Hiring Range: $ 62,239 - $77,799The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: Vancouver, BC (Hybrid)Closing date: September 3, 2024
Requisition #BCEHSContact:(Only applications submitted online through this posting will be considered. Please do not send resumes to this email address, as email applications will not be reviewed.)Internal Applicants: You MUST include your resume and cover letter in the system to complete your application. Please COPY and PASTE your resume and cover letter into the applicable text boxes provided as per the instructions in this Getting Started GuideIf you also choose to additionally upload these documents, and you encounter any difficulty, please email or call 1-877-223-1833. Please DO NOT call or email the HR or recruiting department with this as they will not be able to help you with the technical aspects of the career site, and are unable to attach documents to your profile for you.
Labor Agreement Excluded
Requisition # BCEHS-2422724
Work Site Vancouver, BC (Hybrid)
Additional Location Details Hybrid (2 days in-office)
Job Type Temporary, Full-Time
Temporary Duration TBD
Salary/Rate $62,239.00 - $89,469.00 / Year
FTE 1.0
Hours of Work
Work Days
Expiry Date 03-Sep-2024

Provincial Health Services Authority