Inside Sales & Support (ISS) The Opportunity: We are a fast growing TELUS dealership with a well-established territory, and some of the longest tenure in the industry. We are looking to add an Inside Sales and Support Representative based out of Red Deer. In this role you will be responsible for managing the relationship of existing business clients and TELUS professional installations. Calling current customers is a large part of this role requiring effective communication and confidence over the phone, and in-person. Summary: The duties of this job require a high degree of specialized expertise and skill in maintaining established 4L and TELUS standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results are necessary for successful job performance in hitting sales targets and providing excellent customer care. The quality of service and installations is always to the highest standard while maintaining a quick pace of work. The role requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. You will be working within a team of ISS reps with direct support and coaching from the ISS Manager. This role is structured with clear expectations and guidelines, providing direction on daily and monthly objectives. Role Responsibilities:

• Meet minimum required sales quotas as set by management
• Complete 100% attempts for all assigned call lists from TELUS and 4L
• Support the outbound business team with onboarding and deployment
• Complete TELUS Professional installations as needed
• Achieve acceptable level of cross-sell products (Business Connect, TSB, Tracking, and IoT)
• Drive customer satisfaction through solution-based relationships
• Contract with customers on behalf of TELUS
• Complete all necessary paperwork and processes to company standards
• Stay abreast of company and competitor products, pricing, and solutions
• Actively participate in team huddles and training
• Continuous training and development opportunities
• Maintain a professional image in appearance, conduct, and mannerisms

Job Characteristics:

• Varied activities, multiple simultaneous projects in a fast-paced environment
• Technical and analytical; established standards and guidelines
• Expertise-based problem solving
• Quick decision making within a defined span of control
• Communication is mainly task based and technically oriented
• Customer service skills
• Proficient in excel and standard technology

What\'s in it for you?

• Guaranteed base of $3,000 + uncapped commission structure
• Target earnings: $4500+ per month
• Sales tools & training for success
• Health spending account
• Continuous training and development opportunities
• Team & dedicated manager for support

Who is 4L Communications - and will you belong? We have 6 core values that are integrated into everything we do, everyone we hire, and are the pillars for our entire organization. If the below resonate with you and resemble your core values - then you belong at 4L Communications!

• Growth is a must - we value continuous professional and personal growth
• Just like family - we aim to build strong relationships with our customers and colleagues
• Count on us - we consistently meet and exceed expectations
• Happy customers - we believe that our success begins with exceptional care of our customers
• Make if fun - we strive to be a happy, safe, and supportive place to be
• Driven to win - we are committed to being the best

Job Types: Full-time, Permanent Pay: $36,000.00-$50,000.00 per year Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Licence/Certification:

• Driving Licence (preferred)

Work Location: One location Expected start date: 2023-04-10